Aetna is not able to locate my contract. They are not able to determine if it is a Med...

GetHuman3964037's problème de service client avec Aetna de novembre 2019

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Nom du titulaire du compte, numéro de police, date de naissance, adresse de facturation et adresse e-mail du compte
The issue in GetHuman3964037's own words
Aetna is not able to locate my contract. They are not able to determine if it is a Medicare, Medicaid or Commercial contract. However, I have a revalidation for credentialing. and have performed an attestation. Where is my contract? And every time I call they give me different or inconsistent information. My NPI is **********. Tax Identification No is **-*******.**Please note call reference number **********. I would like to have someone contact me that knows about re-validation documents.**On **********, ***-***-****. SPOKE TO JAY, AETNA REPRESENTATIVE ON THE PHONE WITH AETNA ** MINUTES. THEY FINALLY ACKNOWLEDGE THAT WE HAVE A AETNA MEDICARE CONTRACT. STATED THAT THEY WILL SEND US A FULLY EXCUTED CONTRACT IN THE NEXT TWO WEEKS. ALSO THEY HAVE ASSIGNED A NETWORK MANAGER TO OUR ACCOUNT. SHE WOULD NOT IDENTIFY WHO THIS INDIVIDUAL IS. SENT CASEY AN EMAIL IDENTIFYING AS NOTED. ALSO CALLED DANIA AN INFORMED HER THAT A REPRESENTATIVE MAY STOP BY. NUMBER IS TRACKING NUBER FOR ESCALATED LOADING OF THE CONTRACT IS NAF ******. AND CALL REFERENCE * **********.************ spoke to jona reference number********** ************* ***-***-****. SPOKE TO KATHERINE CREDENTIALING SUPV. STATED THAT SHE WOULD HAVE A NETWORK MANAGER CALL REGARDING OUR CONTRACT. ALSO SHE HAS OUR CREDENTIALING INFORMATION. NTWK MGR SHOULD CALL IN *-* BUSINESS DAYS. CALL REFERENCE NO **********. CALLED DANIA TO LET HER KNOW THAT THE NTWK MGR MAY CALL THE OFFICE. AND TO FIND OUT IF SHE CAN FORWARD THE CALL TO ME.*****-***-****. SPOKE TO KATHERINE CREDENTIALING SUPV. STATED THAT SHE WOULD HAVE A NETWORK MANAGER CALL REGARDING OUR CONTRACT. ALSO SHE HAS OUR CREDENTIALING INFORMATION. NTWK MGR SHOULD CALL IN *-* BUSINESS DAYS. CALL REFERENCE NO **********. CALLED DANIA TO LET HER KNOW THAT THE NTWK MGR MAY CALL THE OFFICE. AND TO FIND OUT IF SHE CAN FORWARD THE CALL TO ME.

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Aetna

Problème de service client
Reported by GetHuman3964037
nov. 19, 2019 - il y a 3 ans
Not resolved
Vu par 13 clients jusqu'à présent
Problème similaire à 200 autres
0 clients suivant ce

Timeline

GetHuman3964037 a commencé à travailler sur ce problème
nov. 19, 2019 8:55pm