Hello. I hope I reached the right department. I'm contacting you in reference to servi...
GetHuman-dycypl's problème de service client avec AT&T de mai 2021
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The issue in GetHuman-dycypl's own words
Hello. I hope I reached the right department. I'm contacting you in reference to services provided by AT&T a few months ago. In January ****, an AT&T Sales Representative introduced us to a promotional offer if we were to switch from Verizon and join AT&T wireless. The promotion required that we trade in our Verizon phones for AT&T phones. We were told by the representative that the balances from our old phones would be paid off by the company once they received our phones. Well, the phones were received and process on February ** and February **, ****. A couple of months ago, I received a bill from Verizon for ****.**. They informed me that it was for the phones. I call AT&T who informs me that there is nothing they could do even though the salesman misinformed us. Why would we switch to another company if we still owed the previous one? That doesn't make any since. My wife has been on the phone with AT&T on multiple occasions attempting to resolve the issue. She was initially told last Friday, May **, that we'd receive gift cards to pay for the old phones. Today, the customer service agent informed us there is nothing they could do. Really?! Who else may I speak with to resolve this? Do I need to contact the C-Suite? Please advise. Thank you.
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