To whom it may concern:*Just an FYI, your customer service team is horrible!!! I called...

GetHuman-zwg's customer service issue with AT&T from May 2019

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The issue in GetHuman-zwg's own words
To whom it may concern:*Just an FYI, your customer service team is horrible!!! I called this morning because our remote partly works after having it for approximately *-* years...(and we also have phone, internet and cell phone service with your company)-however, I was told there would be a charge, so I asked to speak to a manager-and the rep transfers me to another rep. After I explain the situation and provide all my personal information to verify my account and also provide a pin, the rep tells me she’s not a manager & she will transfer my call-she hangs up on me! ** I call back, I get Kiara ******, she asks name , address and says there’s no account with that address, I tell her I just was on the phone with another person from her company and they had no problems finding my account with the same address-and I also explain we get a bill every month. I ask to be transferred to a management team member, she says she can not do that without verifying my account, and with an attitude says you said you get a bill every month-can you not pull out the bill to see if the address is the same one you’re providing me? She was very rude and it was the same address, so I read it to her very slowly, she continuously puts me on hold (*I wasted ** minutes of my morning) and says there’s nothing with that address. I decided to search through my own records and I find a bill and provide her the account number and the same address, that I’ve repeated several times before, again placed on hold. I told her I’ve worked at AT&T and I’ve been in customer service and I’ve never encountered someone to be so rude to a customer-especially with all the services that we have through your company, we spend close to $**,*** a year!!! Yet, she says they recently switched to a new system and that’s why she couldn’t find my information-(but, the representative before her did, ** minutes ago?!?) she says there’s nothing she can do to replace our remote that’s not working...I told her thanks, but I have no choice but to shop around for a better cable company provider! I just want you to know your representatives are not looking at the loyalty of a customer and doing everything they can to make the customer feel appreciated. This could've just been solved if she would’ve replace the remote, found a better price plan for the cable package that we currently have, or just been a nice person (even if she couldn’t have done anything on her part, she could’ve had niceness in her voice) because of horrible customer service-I will inform my local news company and others of what occurred today and never refer anyone to AT&T and look for a better cable service!!! * *Very upset customer, *Z.
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AT&T

Customer service issue
Reported by GetHuman-zwg
May 16th, 2019 - 5 mons ago
I have an issue with AT&T too
Not resolved
Seen by 7 customers so far
Similar issue to 8524 others
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Timeline
GetHuman-zwg started working on this issue
May 16th 5:32pm
GetHuman-zwg indicated the issue is not fixed yet.
May 17th 5:58pm
GetHuman-zwg indicated the issue is not fixed yet.
May 17th 5:58pm