I have acquired a used iphone *, which had previously been used on the AT&T network. I...

GetHuman-arlnk's customer service issue with AT&T Wireless from June 2019

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The issue in GetHuman-arlnk's own words
I have acquired a used iphone *, which had previously been used on the AT&T network. I needed to repair the phone, and part of the repair necessitated a new microphone. I can't test the phone unless I activate it with some phone service, so I decided to go with Consumer Cellular, which is affordable, and has no contract. When I attempted to activate the iphone * with the SIM card they sent me, it was showing "Invalid SIM" and stated that the phone was locked by the previous carrier. Consumer Cellular said I needed to get the IEMI number and contact the previous carrier to get it unlocked. I have that information now. I hope you can unlock the phone for me, as my old cellphone no longer has an active SIM, because of the phone number porting process.
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AT&T Wireless

Customer service issue
Reported by GetHuman-arlnk
Jun 16th, 2019 - a mon ago
I have an issue with AT&T Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 4231 others
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GetHuman-arlnk started working on this issue
Jun 16th 2:49pm