My fathers IPhone, which is on my family plan, can not make a Hot Spot on his IPad. Ho...

GetHuman2924425's customer service issue with AT&T Wireless from May 2019

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The issue in GetHuman2924425's own words
My fathers IPhone, which is on my family plan, can not make a Hot Spot on his IPad. However OTHER IPhones (not on this account) do show up with their Hot Spot on his IPad. My IPhone (same model as his and both up to date on software) does effectively make a Hot Spot.
GetHuman2924425 did not yet indicate what AT&T Wireless should do to make this right.
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AT&T Wireless

Customer service issue
Reported by GetHuman2924425
May 15th, 2019 - 9d ago
I have an issue with AT&T Wireless too
Not resolved
Seen by 4 customers so far
Similar issue to 3844 others
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Timeline
GetHuman2924425 started working on this issue
May 15th 12:48am