What should I do if my order arrived damaged?
If an order from 15ounce.com arrives damaged, it is important to address the issue promptly to ensure the best resolution. First, carefully
Next, check the current web page for the specific return and exchange policy as it may outline the steps to follow for damaged items. In many cases, companies have procedures in place for reporting damage, which may include filling out an online form or sending an email with the necessary details. Typically, providing your order number, a description of the damage, and the photographs you have taken can expedite the process.
Once the required information has been submitted, the company may offer a replacement, a refund, or another solution depending on their policies and the specifics of the damage. It is advisable to act swiftly, as there may be time limits for reporting damage in order to qualify for a resolution....
What happens if the item I want is backordered?
When an item is backordered at 15ounce.com, this usually means that the product is temporarily out of stock but is expected to be available
In some cases, if the item remains backordered for an extended period, customers may have the option to cancel their order if it does not meet their needs. It is also helpful to check the product page for updates on availability. If you have specific questions or need more detailed information regarding a backordered item, looking at the current web page for contact information may lead you to further assistance. It is always wise to keep an eye on your order status for any changes or updates....