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Zara Customer Service

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Zara's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Zara.

Are Zara gift cards refundable? No, Zara gift cards are not refundable. Once purchased, these gift cards cannot be returned or exchanged for cash or other forms of... Read more

What is the warranty period for Zara products? Zara offers a warranty on its products for a period of 30 days from the date of purchase. During this time, customers can report any... Read more

Can I return a Zara item without the original packaging? Yes, you can return a Zara item without the original packaging. Zara understands that sometimes customers may no longer have the original... Read more

Can I return an item at a Zara store if I purchased it online? Yes, if you have purchased an item online from Zara, you can return it at a Zara store. Zara allows customers to return online purchases... Read more

How Do I Get a Refund for a Gift Card from Zara? If you bought a gift card from Zara and decided to return it, you can get a refund as long as you haven't used it, and make the return... Read more

What payment methods does Zara accept? Zara accepts multiple payment methods to offer convenience to its customers. The popular fashion retailer allows customers to pay using... Read more

How Do I Recover a Lost Zara Package? When you purchase goods from Spanish retailer, Zara, your package may get lost. Zara absolves itself or all responsibility for packages... Read more

There's more!

Click below to show 5 more questions, answers, and complete guides to common Zara customer support problems.

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Recent reasons customers contacted Zara:

Hi my name is Sof*a Gutierrez, **the ** of December I ordered "Velvet shirt dress...

I received an email from customer service informing me of an error with my order and as...

hallo, seit freitag habe ich meine r*ckcode noch nicht bekommen

I haven't got my package because zara sends it without house number*And now I won't hav...

On my recent order, it would not allow my to type the street number, only the street, s...

bUONGIORNO, HO ACQUISTATO COME OSPITE UNA CRTA REGALI E-GIFT CARD, MA NON HO RICEVUTO L...

My package said delivered but it wasn’t delivered at my home

I am trying to make a online return without the receipt. You all did not send a receipt...

The shirt you shipped to me has a securiytag on it

Goods not sent, Refund not issued.

Package was sent to wrong location.

i would like to place a order and i need help

Hi , I didn’t received parcel from Zara or my parcel was stolen . My parcel had to arri...

I purchased a gift card on Saturday but have put it somewhere so safe at home that i ca...

I ordered the clothes from Zara online and that cost me around $*** CAD, unfortunately...

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Does GetHuman work with Zara?

GetHuman does not work with Zara's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Zara at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Zara's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!