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Menards Customer FAQ

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How do I Contact Menards Customer Service?

The question we are asked most often is about how to talk to Menards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Menards credit card and what are its benefits?

The Menards credit card, often referred to as the Menards Big Card, is a store credit card specifically designed for customers of Menards. One of the primary advantages of the Menards credit card is the special financing options it offers. This includes deferred interest plans for various time frames, allowing cardholders to manage larger purchases without immediate financial strain. Additionally, users earn a rebate on purchases made with the card, often amounting to a percentage of the total spent. This rebate can accumulate and be redeemed for discounts on future purchases, providing significant savings over time. Furthermore, the Menards credit card gives customers access to exclusive savings events and promotions, which are often not available to non-cardholders. This can lead to additional discounts on already reduced prices during sales periods. The Menards credit card can be a powerful tool for DIY enthusiasts and professional contractors alike, enhancing the value of shopping at Menards. For more detailed information on the credit card, benefits, and current promotions, it is advisable to visit the official Menards website to review the most up-to-date offerings and terms....
Ask any question you have about Menards customer service, get an answer now.

Recent Menards Customer Questions

I returned an item but was not refunded my money to my account it's been I beleive 5 or more days now since return. Where is my money for the refund?

Refund processing times can vary depending on the payment method and the bank involved. Generally, refunds may take 5 to 10 business days to reflect in your account after they are processed. If it has been over 10 business days, please check your payment method for updates or discrepancies.
Asked Sep 30, 2024 11:43 PM

Need help with rebate, haven't received it, says mailed out on 5-3-24

There might be some processing and mailing delays. Ensure the address provided was correct and check your mail thoroughly.
Asked Jul 15, 2024 2:32 PM

How do I lodge a complaint with Menards?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 12, 2024 3:23 PM

Do you still give out birthday gifts for customers who have a credit card with you?

Yes, Menard Inc. offers birthday bonuses to its credit card holders as part of the BIG Card Savings program. It's a little way for us to show appreciation and celebrate your day. However, eligibility and gifts may vary, so it's always best to check with the company as your birthday approaches or confirm with any documentation you received when you obtained the card.
Asked May 21, 2024 3:02 PM

How to change an online order to ship to the store vs home so don't have to pay outrageous shipping cost

Unfortunately, once an order has been placed on the Menards website, it cannot be edited to change the delivery method. In such a scenario, we recommend you cancel your order and place a new one with the preferred shipping option. Remember to select 'Pick Up at Store' during the checkout process to avoid shipping charges. Ensure your preferred store is selected before adding items to your cart. The item's availability at your preferred store is subject to inventory at that location.
Asked May 20, 2024 3:48 PM

Help me with my Menards customer service issue

Returns and Refunds

Are there any specific return policies for special order items?

Menards has specific policies regarding the return of special order items, which can differ from standard merchandise. Special order Generally, special order items may not be eligible for a return unless they are defective or damaged during shipping. It is important to keep in mind that the terms can vary depending on the product category and supplier agreements. Therefore, the customer should carefully review the details pertaining to the specific item at the time of purchase. Furthermore, Menards typically encourages customers to thoroughly check the specifications, dimensions, and other important aspects of the special order items prior to finalizing the transaction to avoid any issues related to returns. For any changes, replacements, or potential returns, it is advisable to refer to the information available on their current web page or consult the specific product documentation at the time of purchase. This way, customers can ensure they are fully informed about the return policies that apply to their special orders....

Ordering and Payment

Can I order products online and pick them up in-store?

Yes, Menards offers a convenient option that allows customers to order products online and pick them up in-store. This service is designed...

Store Information

What is Menard's warranty policy on products?

Menards offers a variety of warranty policies that can differ significantly based on the specific type of product purchased. Generally In most cases, customers who wish to return an item or seek a warranty claim must have the original receipt or proof of purchase. This is important, as it helps establish the date of purchase and confirms that the item was indeed bought at Menards. Moreover, many products may have a limited warranty period that specifies what is covered and any exclusions that may apply. To find out specific warranty details related to a particular product or category, customers are often encouraged to look at the product packaging or instruction manual, which usually contains warranty information. Additionally, customers may find helpful details about warranties, including terms and conditions, on the Menards website. It is always a good practice to review the warranty policy and guidelines directly associated with any product purchased....

Do you offer installation services for products purchased at Menards?

Menards does provide installation services for many of the products available for purchase in their stores. These services can cover In some cases, Menards partners with licensed contractors and skilled professionals to ensure quality installation. This can provide peace of mind for customers who may not feel comfortable tackling a project themselves. Moreover, the availability of installation services can vary by location, so it is advisable for customers to inquire at their local Menards store regarding the specific services offered in their area. Additionally, Menards often provides an option for customers to schedule an in-home consultation, where a professional can assess the needs of the project and provide an accurate estimate for the installation costs. For the most current information including available services and pricing, it is recommended to visit the Menards website or inquire directly at the local store....

What is the Menards credit card and what are its benefits?

The Menards credit card, often referred to as the Menards Big Card, is a store credit card specifically designed for customers of Menards. One of the primary advantages of the Menards credit card is the special financing options it offers. This includes deferred interest plans for various time frames, allowing cardholders to manage larger purchases without immediate financial strain. Additionally, users earn a rebate on purchases made with the card, often amounting to a percentage of the total spent. This rebate can accumulate and be redeemed for discounts on future purchases, providing significant savings over time. Furthermore, the Menards credit card gives customers access to exclusive savings events and promotions, which are often not available to non-cardholders. This can lead to additional discounts on already reduced prices during sales periods. The Menards credit card can be a powerful tool for DIY enthusiasts and professional contractors alike, enhancing the value of shopping at Menards. For more detailed information on the credit card, benefits, and current promotions, it is advisable to visit the official Menards website to review the most up-to-date offerings and terms....
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