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Wish Customer FAQ

Top Answers & How-to Guides

How do I Contact Wish Customer Service?

The question we are asked most often is about how to talk to Wish customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How often can I expect new deals on Wish.com?

Wish.com frequently updates its inventory and deals to provide customers with fresh and enticing offers. New deals can appear daily,...
Ask any question you have about Wish customer service, get an answer now.

Recent Wish Customer Questions

When I'm checking out it ask me for a code to verify my account but I'm not receiving the code to proceed to check out

If you're not receiving the verification code during checkout, please ensure that the phone number linked to your account is correct and that you have reception. Additionally, check your spam or blocked messages folder. Sometimes, there may be a delay in receiving the code due to network issues. If the problem persists, consider checking if your email is set up for account verification messages as an alternative.
Asked May 6, 2025 11:26 PM

Me entregaron un paquete incompleto yo encargue un teléfono y solo recibí un vidrio templado

Lamentamos mucho que hayas recibido un paquete incompleto. En Wish.com nos esforzamos para que tu experiencia de compra sea la mejor. Te recomendamos abrir una disputa en la página de detalles del pedido en tu cuenta de Wish. Allí podrás seleccionar "Problema con el artículo" y luego "Artículo no recibido" e insertar los detalles correspondientes. Wish te permitirá resolver tu problema de manera eficiente. Recuerda, el plazo para abrir disputas es de 30 días después de la fecha de entrega estimada.
Asked Apr 26, 2024 2:54 AM

I was trying to return a pair of shoes because they are too small for my grandson and he need them them back before May 20. How do I return the shoes for a larger size

To return products on Wish.com for a different size, you should first go to 'Order History' and select 'Contact Support' for the order you want to return. You'll respond that the item was not as described (i.e., it's not the size you expected), and request a refund or replacement. Remember to include your new size requirement. You should initiate the return process within 30 days of delivery or the expected delivery date. Note that the return shipping costs will typically be your responsibility, and the products must be unused, unwashed, and in their original condition and packaging. Please do this as soon as possible to ensure the corrected size arrives in time.
Asked Apr 15, 2024 12:44 PM

How does one delete a charge card

To delete a charge card on Wish.com, here's what you need to do: Log into your account, then click on the small profile icon at the top-right of the page. A drop-down menu will appear - select "Payment Settings". This will take you to a page with a list of your saved cards. Find the card you want to delete, and click “Remove”. Please note that for safety reasons, Wish.com does not store your entire credit card number, so you might not recognize your card just by the last four digits. Make sure you're deleting the right one. Remember to check if the card is linked to any ongoing subscriptions before removing it.
Asked Apr 9, 2024 9:03 PM

A10in tablet for $34 refurbished

Wish.com offers a wide range of products, including refurbished electronics like tablets. The exact price will depend on the specific make and model of the tablet, the seller, and any ongoing promotions or deals. Please keep in mind refurbish implies pre-owned, but it has been tested and repaired as needed. A 10-inch refurbished tablet for $34 is possible but may vary based on these factors. Always ensure you review product details and seller ratings to make an informed purchase.
Asked Mar 29, 2024 9:21 PM

Help me with my Wish customer service issue

Shopping Restrictions

How can I find items that are available for international shipping on Wish.com?

To find items that are available for international shipping on Wish.com, you may want to follow a few simple steps while navigating During your search, it is beneficial to utilize the filters available on the platform. Look for the sorting options to narrow down your selections according to shipping options. Generally, there will be a filter for items that ship internationally. You might also notice a notation on product listings that indicates whether the item can be shipped to your specified location. If you are uncertain about a specific item’s shipping details, you can often check the product description, which usually provides information on available shipping methods and locations. By taking these steps, you should be able to locate products that meet your international shipping needs. For further assistance, you might want to look on the current web page where there may be helpful contact information....

Refund and Returns

What is the process for handling missing items from my Wish.com order?

When dealing with missing items from an order placed on Wish.com, there is a specific process that users can follow to address the Next, users should closely inspect the packaging of their received items. Sometimes, items can be small and can be overlooked, or they may be packed separately. Additionally, if multiple items were ordered, checking if everything arrived at once or if some items are still in transit can provide clarity. If after reviewing these details it is determined that an item is indeed missing, the next step involves navigating to the "Help" or "Support" section of the Wish app or website. Here, users will typically find options to initiate a claim for the missing item. Users may need to provide details such as the order number, a description of the issue, and any relevant photos if needed. After submitting a claim, Wish may take some time to review the case and assess the situation. Users will likely receive communication regarding the outcome, and appropriate resolutions may include issuing a refund or resending the item. For the most accurate and updated information regarding the process, users can refer to the current web page on Wish.com, as the procedures may change over time....

How do I report a defective item from Wish.com?

To report a defective item on Wish.com, users typically need to follow specific steps through the Wish app or website. First, it is Users are usually prompted to provide additional details about the defect, and they may have the option to upload photos to support their claim. After submitting the report, users can expect to receive further instructions from the Wish team regarding the next steps, which may include returning the item or obtaining a refund. To ensure that the process goes smoothly, it is beneficial to review the return and refund policies directly on the current web page, as these policies may vary by item and seller. Overall, promptly reporting an issue helps in resolving it efficiently and getting the desired outcome....

Features and Deals

Are there safety measures in place for purchasing items from Wish.com?

When it comes to purchasing items from Wish.com, there are indeed several safety measures in place designed to protect buyers and enhance Additionally, Wish has a buyer protection policy that aims to provide a level of assurance to customers. This policy typically includes guarantees for items that do not arrive, items that are significantly not as described, or situations where customers experience difficulties with their purchases. This means that if a buyer has an issue, they can often receive a refund or a replacement, depending on the specific circumstances. It is also worth noting that Wish has a rating and review system in place, enabling customers to read feedback from previous buyers regarding specific products and sellers. This feature assists shoppers in making informed decisions based on the experiences of others. While these safety measures are in place, customers are encouraged to be cautious when shopping online, such as reading item descriptions carefully, checking seller ratings, and being aware of return policies. For additional inquiries regarding specific safety protocols or to seek further clarification, it is advisable to refer to the current web page for detailed contact information or assistance....

How often can I expect new deals on Wish.com?

Wish.com frequently updates its inventory and deals to provide customers with fresh and enticing offers. New deals can appear daily,...
We look to the Wish issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Wish issues reported to GetHuman
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