Ulta Beauty Customer FAQ
Top Answers & How-to Guides
What is Ulta Beauty's Phone Number?
The question we are asked most often is about how to talk to Ulta Beauty customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Does Ulta Beauty offer makeup application services?
Ulta Beauty does indeed offer makeup application services at many of its locations. These services provide customers the opportunity
Customers can generally book these services in advance, and the available options may vary by location. Some Ulta locations even have additional services such as bridal makeup and special event makeup, ensuring that there are options for various occasions.
It is important to note that the specific offerings, including the types of makeup services and their pricing, can change, so it is a good idea for customers to visit the Ulta Beauty website for the most current information. There, you can also find details about specific services offered at your nearest Ulta location and any promotions that may be available. This information will help you plan your beauty experience....
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Order Tracking and Shipping
How do I track my order?
Customers who wish to track their order from Ulta Beauty can conveniently do so by visiting the official website. Once on the site,
After entering the required information, customers will gain access to the status of their order, including details such as processing, shipping, and estimated delivery dates. It is important to note that tracking information may not be immediately available after placing an order, as it may take some time for the system to update regarding the shipping status.
For any further inquiries or specific concerns about their order, customers might find additional information or relevant contact options available on the Ulta Beauty website. This resource can be very helpful if there are any complications with the order tracking process....
Store Information
What brands are available at Ulta Beauty?
Ulta Beauty offers a diverse range of brands that cater to various beauty needs, including skincare, makeup, hair care, and fragrance.
In addition to makeup, Ulta Beauty also features an impressive array of skincare brands. Renowned names such as Clinique, Philosophy, and Mario Badescu are available, as well as clean beauty choices like First Aid Beauty and The Ordinary. This ensures that customers can find products that suit their skin type and specific concerns.
Hair care is another significant category at Ulta, showcasing brands like Pureology, Redken, and Moroccanoil, offering a range of formulations for different hair types and styling needs. Shoppers will also discover tools and accessories from brands like Chi, ghd, and Hot Tools, enhancing their styling experience.
Fragrance enthusiasts can explore a variety of signature scents from brands such as Viktor & Rolf, Marc Jacobs, and Dolce & Gabbana.
Ulta Beauty frequently updates its brand offerings, so the current web page can provide comprehensive information about the latest brands available. This allows customers to stay informed about new arrivals and trending products in the world of beauty....
Return and Exchange Policies
What is Ulta Beauty's return policy?
Ulta Beauty has a customer-friendly return policy designed to ensure satisfaction with all products. According to their guidelines,
However, there are exceptions to the return policy for certain types of products. For instance, products that have been opened or used may be subject to a different standard. Ulta Beauty offers a 90-day return policy for any hair care, skin care, or beauty tools, which means that even if these items are used, they can still be returned within this timeframe, provided the customer has the original receipt.
When making a return, Ulta Beauty encourages customers to bring the items to a store location whenever possible. This way, the return can be processed quickly and efficiently at the register. In cases where returning an item via mail is necessary, customers are advised to refer to the specific guidelines available on the Ulta website.
For the most current information regarding the return policy, including any changes or specific restrictions, customers are encouraged to visit the official Ulta Beauty website. Here, they can find comprehensive details and any additional conditions that may apply....
Payment and Coupons
What payment methods does Ulta Beauty accept?
Ulta Beauty offers a variety of payment methods to accommodate its customers' needs. Customers can make purchases using major credit
For those who prefer financing options, the Ulta Beauty credit card is available and can be used for purchases, often accompanied by promotional offers. Furthermore, gift cards are accepted, making them a popular choice for gifts or personal purchases.
It is advisable for customers to check the specific payment options available at their local Ulta Beauty store, as some locations may have different policies. For the most accurate and up-to-date information on payment methods, customers may want to review the current web page dedicated to this topic....
Can I use multiple coupons on one purchase?
Ulta Beauty has specific policies regarding the use of coupons during purchases. Generally, customers are permitted to use one coupon
It is also essential to be aware that discount codes, such as those for specific brands or online offers, may have their own guidelines. In some cases, the fine print on the coupon or discount may provide clarity on whether it can be combined with other offers.
If you are shopping online at ulta.com or at a physical store, it is advisable to read the terms and conditions associated with the coupons you are interested in using. For any specific queries regarding your purchases, customers are encouraged to check the website or contact customer service for detailed information....
What is Ulta Beauty's price matching policy?
Ulta Beauty's price matching policy allows customers to feel confident that they are receiving the best possible price on their beauty
It is important to note that specific terms and conditions may apply, such as the requirement that the competitor's price must be for a regular-priced item and that the item must be in stock at both locations. Additionally, the price match may also depend on the availability of any promotions or discounts that the competitor may be offering at the time.
Customers should also keep in mind that the price match can only be requested at the time of purchase. Therefore, it is recommended to carry proof of the lower price, such as a printout or screenshot from the competitor's website. For the most accurate and up-to-date information regarding the price matching policy, it is advisable to check Ulta Beauty's official website, where further details and stipulations are provided....
Loyalty Program
What are the benefits of Ulta's loyalty program?
Ulta Beauty's loyalty program, known as Ultamate Rewards, offers numerous benefits designed to enhance the shopping experience for
Another key benefit is the tiered membership structure. As members accumulate points, they can ascend through various tiers, such as Insider, Friend, and Platinum. Each tier not only allows customers to earn points more quickly but also provides special perks. For example, Platinum members may receive a birthday gift and exclusive access to events and promotions, creating a sense of community and connection among beauty enthusiasts.
Additionally, Ultamate Rewards members often receive early notifications of sales and promotions, ensuring they stay updated on the latest deals. Members can also benefit from access to exclusive products and limited-edition items that are available only to loyalty program members.
Furthermore, members have the opportunity to receive promotional offers tailored specifically to their preferences, making each shopping experience more personalized. Overall, Ulta's loyalty program not only rewards customers for their purchases but also creates a more engaging shopping experience, allowing them to connect with their favorite beauty products and brands. For more detailed information, checking Ulta's current website may provide additional insights and the latest updates on loyalty program benefits....
Promotions and Services
How often does Ulta offer discounts or promotions?
Ulta Beauty frequently offers discounts and promotions throughout the year to provide customers with various opportunities to save
In addition to these major events, Ulta often has weekly promotions, daily deals, and discounts on specific brands or categories. Customers can also take advantage of rewards through the Ultamate Rewards program, which offers points for purchases that can be redeemed for future savings.
Furthermore, Ulta may feature exclusive online offers and promotions in their email newsletters or on their website. To stay informed about the latest promotions, it is advisable to check their current web page regularly or sign up for their newsletter. By keeping an eye on their offers, customers can take advantage of savings on both products and salon services....
Does Ulta Beauty offer makeup application services?
Ulta Beauty does indeed offer makeup application services at many of its locations. These services provide customers the opportunity
Customers can generally book these services in advance, and the available options may vary by location. Some Ulta locations even have additional services such as bridal makeup and special event makeup, ensuring that there are options for various occasions.
It is important to note that the specific offerings, including the types of makeup services and their pricing, can change, so it is a good idea for customers to visit the Ulta Beauty website for the most current information. There, you can also find details about specific services offered at your nearest Ulta location and any promotions that may be available. This information will help you plan your beauty experience....
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