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TOMS Customer Service

Answers to Common Problems

Use TOMS's Phone Number

TOMS's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for TOMS.

What is the TOMS One for One program? The TOMS One for One program is a unique initiative that aims to improve lives through a simple but powerful idea. For every product... Read more

Are TOMS shoes true to size? Yes, TOMS shoes generally run true to size. However, it is important to note that sizing can vary slightly between different shoe styles,... Read more

What is your return policy? Our return policy at TOMS is designed to provide a hassle-free experience for our customers. We understand that sometimes items may... Read more

What payment methods do you accept? At TOMS, we offer a variety of convenient payment methods to ensure a seamless shopping experience. You can easily complete your purchase... Read more

Do you offer any discounts or promotions? Yes, TOMS offers various discounts and promotions to give back to their customers. They frequently run sales and promotional events... Read more

Can I buy TOMS products in stores? Yes, TOMS products are available for purchase in various retail stores worldwide. TOMS has a widespread presence, and their products... Read more

How Do I Track My TOMS Order? When tracking your order on Toms, you need your order confirmation email. The email contains a tracking link and order number. If you... Read more

There's more!

Click below to show 4 more questions, answers, and complete guides to common TOMS customer support problems.

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Recent reasons customers contacted TOMS:

Ladies size *.* us black glitter*T*N *M* Edmonton Alberta Canada**** *** ****

I need to purchase new shoe strings for my black desert wedges shoes. Where can I find these

I haven't received my parcel I ordered two weeks ago

I ordered shoes dated June *, **** and until now I haven't receive yet any information...

I purchased a pair of the mens Hawthorne "waterproof" boot and have had them completely...

I have sent three separate complaints to TOMS via their website regarding an issue with...

So I had placed an order through the website and I also paid for it to be shipped overn...

I placed an order on **-*-****. It’s on my visa account and I’ve spoke to them regardin...

Hello I'm very frustrated I have tried twice to complete my cart. I actually started m...

I ordered * pairs of shoes on cyber Monday. We received two pairs of shoes but there wa...

Order * ---- *************Placed an order a week and half back, was supposed to be deli...

I ordered shoes on November **th. I got an immediate email stating the order was cancel...

I waiting for over ** minutes to speak to a customer service rep, finally got one. He w...

Patrick Downs purcased * pairs of shoes from your company , one pair he had sent to his...

TOMS,*I am contacting again in regards to boots I ordered and still have yet to receive...

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Does GetHuman work with TOMS?

GetHuman does not work with TOMS's customer support operations, directly or in any other way. GetHuman has no partnership or relation to TOMS at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check TOMS's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!