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M&T Bank Customer FAQ

Top Answers & How-to Guides

What is M&T Bank's Phone Number?

The question we are asked most often is about how to talk to M&T Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Elect Ebills in My M&T Bank Account?

Bill Pay allows you to set up automatic payments for bills and consolidates all of your purchases to different businesses into a centralized...

How Do I Setup a Recurring Transfer in My M&T Bank Account?

A recurring transfer is an automated transfer of funds between two accounts regularly. It can be used for various purposes, including...
Ask any question you have about M&T Bank customer service, get an answer now.

Recent M&T Bank Customer Questions

How do I find user id for login

If you've forgotten your M&T Online Banking User ID, you can retrieve it directly from the M&T Bank website. Visit the login page, click on "Help with User ID" link under the user login section. You will need to provide some information to confirm your identity, like your Social Security Number or Taxpayer Identification Number and one of your M&T Bank account numbers. Once you've entered this information, follow the prompts to retrieve your User ID. Remember to protect your User ID as it is sensitive banking information.
Asked Apr 15, 2024 10:58 PM

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Bill Payment Services

How Do I Elect Ebills in My M&T Bank Account?

Bill Pay allows you to set up automatic payments for bills and consolidates all of your purchases to different businesses into a centralized...

How Do I Set Up a Recurring Bill Payment with M&T Bank?

M&T Bank makes it easy to set up recurring bill payments. Log in to your account and navigate to the Bill Pay section. Add a new payee....

How Do I Cancel a Recurring Bill Payment with M&T Bank?

Log into your M&T Bank account using your User ID and Password. Then, click Payments. The next page lists all your recurring payments....

How Do I Set Up Auto Payment on a Bill with M&T Bank?

You can set up auto payment on a bill with M&T Bank by logging in to your account. Click the account you want to pay automatically....

How Do I Setup Bill Pay with M&T Bank?

Setting up bill pay with M&T Bank is a simple and effective way to manage your finances. By following these steps, you can easily manage...

How Do I Cancel an Auto Payment with M&T Bank?

Log in to the M&T website and click My Account tab to cancel a recurring bill payment with M&T Bank. If you forgot your password, click...

Account Management

How Do I Setup a Recurring Transfer in My M&T Bank Account?

A recurring transfer is an automated transfer of funds between two accounts regularly. It can be used for various purposes, including...

How Do I Cancel an Existing Transfer in My M&T Bank Account?

Log in to your M&T Bank account to cancel an existing transfer. Navigate to the transfers section of your banking home page and select...

How do I view my account statements online?

To view account statements online through M&T Bank, customers typically need to log in to their online banking account using their...

Check and Transfer Services

How Do I Order New Checks from M&T Bank?

If you want to order new checks from M&T Bank, you have a few options. You may order your checks in person, over the phone, or online....

How Do You Make Bank to Bank Transfers with M&T Bank?

To conduct a bank to bank transfer with M&T Bank, you can only do so by visiting your local bank branch. You will need a routing number...

Can I deposit a check using my mobile device?

Yes, M&T Bank offers a convenient feature that allows customers to deposit checks using their mobile devices. This service is part Once the app is installed and the customer is logged into their account, they can navigate to the check deposit section. The process typically involves taking clear pictures of the front and back of the check while ensuring that the check meets the required criteria set by M&T. The mobile app will guide users through the steps, making it user-friendly and straightforward. It is important to remember that there may be limits on the amount that can be deposited via mobile check deposit, as well as hold times for the funds. For specific details and guidelines, users should refer to the resources available in the app or on the M&T Bank website to stay informed about any limitations or support related to mobile check deposits....

Fraud and Security

What types of loans does M&T Bank offer?

M&T Bank offers a variety of loan products to cater to the diverse needs of its customers. Among the most popular options are mortgage In addition to residential loans, M&T Bank also provides personal loans, which can be used for various purposes such as debt consolidation, home improvements, or major purchases. These unsecured loans typically offer fixed interest rates and predictable monthly payments, making it easier for borrowers to manage their finances. For those interested in financing educational expenses, M&T Bank offers student loans. These loans can help cover the costs of tuition and other school-related fees, providing students with the financial support they need to focus on their studies without the burden of immediate repayment. Furthermore, M&T Bank provides commercial loans aimed at businesses seeking to expand or fund new projects. These loans encompass various financing solutions tailored to meet the unique requirements of each business, including term loans, lines of credit, and equipment financing. M&T Bank also has specific lending options for small businesses, which enable entrepreneurs to secure the capital needed to start or grow their enterprises. The bank's commitment to supporting small business owners is evident through its array of personalized services and resources. For more detailed information on the specific types of loans offered by M&T Bank, including current rates and terms, it is advisable to visit the bank's official website or explore the current offerings, as they may vary over time....

What should I do if I suspect fraud on my account?

If you suspect fraud on your account with M&T Bank, it is crucial to act promptly to protect your financial information and mitigate M&T Bank provides tools to help customers monitor their accounts for suspicious activity. If you identify transactions that appear to be fraudulent, the next step is to report these findings. You can do this through M&T Bank's online banking platform or by visiting a local branch. It is advisable to remain vigilant and check your account activity regularly, as prompt reporting is essential in cases of suspected fraud. Additionally, setting up alerts through the bank's website can help you stay informed about transactions on your account, allowing for quicker detection of any unusual activity in the future. You may also consider reviewing your personal information security practices, such as updating passwords and ensuring that your devices are secure. For further assistance and a comprehensive guide on steps to take in the event of suspected fraud, customers are encouraged to refer to M&T Bank's official website. This resource provides the most current information regarding contacts, forms, and procedures specifically tailored for such situations. Taking proactive measures is always the best approach when dealing with potential fraud....
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