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Juul Customer FAQ

Top Answers & How-to Guides

What is Juul's Phone Number?

The question we are asked most often is about how to talk to Juul customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access with Juul?

Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide confidential information...

Where can I find retailers that sell Juul products?

To find retailers that sell Juul products, it is advisable to visit the official Juul website at juul.com. The site often has a store...
Ask any question you have about Juul customer service, get an answer now.

Account Management

How Do I Recover My Account Access with Juul?

Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide confidential information...

Product Issues

What do I do if I'm having problems with defective Juul pods?

There are many ways tom try and fix a defective Juul pod. That's why we researched them all and laid out the best solutions to get...

Can you return a broken Juul?

Juul devices and pods are really convenient but because they are pieces of technology, they can break from time to time. Here's what...

How do I clean my Juul device?

Cleaning a Juul device is a straightforward process that can help maintain its performance and longevity. To begin, it is advisable...

Usage Guidelines

Is it safe to charge my Juul device overnight?

When it comes to charging a Juul device, Juul Labs recommends following best practices for battery safety. Charging the device overnight Additionally, always use the original charging cable that is provided by Juul to ensure compatibility and safety. Regularly inspect the device and the charging equipment for any signs of damage or wear, as this could compromise the safety of the charging process. For the most accurate and detailed guidance, users are encouraged to refer to the official Juul website or product documentation, which provides specific information on device care and usage standards....

Are Juul devices safe to use during pregnancy?

Juul devices contain nicotine, which can pose risks during pregnancy. Nicotine use during this critical time can affect the developing It is important for individuals who are pregnant or planning to become pregnant to consider these potential risks very carefully. Consulting with a healthcare professional is highly advisable for personalized health guidance and support. They can provide insights tailored to individual circumstances when it comes to nicotine use and pregnancy. For more information about Juul products and their potential effects, individuals may wish to refer to current resources available on the official Juul website. It is crucial to prioritize health and safety for both the expectant mother and the unborn child....

Can I take my Juul on an airplane?

When it comes to traveling with Juul products on an airplane, there are specific regulations to keep in mind. Generally, electronic Passengers are usually permitted to carry their Juul devices, along with their pods, in their personal item or carry-on bag. However, it is important to ensure that the device is powered off during travel. Furthermore, airlines may have their own policies regarding vaping products, and it is advisable to check with the airline before traveling. When it comes to using a Juul on the plane, most airlines prohibit the use of electronic cigarettes during the flight. In addition, many airports have designated smoking areas outside the terminal. For the most accurate and up-to-date information, travelers should look on the airline's webpage or contact them directly regarding their specific policies. Safe travels!...

Product Information

How long does a Juul pod last?

The lifespan of a Juul pod can vary depending on individual usage habits. On average, a single Juul pod contains about 0.7 milliliters...

Can I refill Juul pods with my own e-liquid?

Juul does not recommend refilling its pods with personal e-liquid. The Juul pods are designed specifically for their proprietary e-liquid The materials used in Juul pods are engineered for their specific e-liquid, and introducing other liquids can affect the heating elements and overall performance of the device. For those looking for alternative vaping options, it may be worth considering devices that are specifically designed for refillable use. For accurate and up-to-date information about Juul products and recommendations, it is best to visit the official Juul website, where you can find details on their current products and services....

What is the nicotine content in Juul pods?

Juul pods, which are the cartridges used in Juul devices, typically contain nicotine salts. The nicotine content in these pods is usually...

Can I use other e-liquid brands with my Juul device?

It is important to know that Juul devices are specifically designed to work with Juul pods, which contain a unique formulation of e-liquid. Non-Juul e-liquids might have different viscosity levels or ingredients that could potentially damage the device or affect its functionality. Additionally, using unauthorized e-liquids may void the warranty of your Juul device. For those who wish to explore other e-liquid options, it might be best to consider a device that allows for broader compatibility with different brands. For more information about compatible products and the use of Juul devices, it is advisable to browse through the official Juul website, where detailed specifications and recommendations can be found....

Purchasing Restrictions

Are there any age restrictions for purchasing Juul products?

Yes, there are age restrictions for purchasing Juul products. In many jurisdictions, the legal age to buy vape products, including...

What are the age requirements for purchasing Juul products?

Juul products are intended for adult use only. In the United States, the federal law requires that individuals must be at least twenty-one...

Where can I find retailers that sell Juul products?

To find retailers that sell Juul products, it is advisable to visit the official Juul website at juul.com. The site often has a store...

Help me with my Juul customer service issue

Ask any question you have about Juul customer service. We will do our best to get you answers right away.
We look to the Juul issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Juul issues reported to GetHuman
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