Do I need to include the original packaging when returning an item?

Yes, it is recommended to include the original packaging when returning an item to dELiAs. Returning the item in its original packaging ensures that it is protected during transit and helps dELiAs identify the product. It is important to note that if the item is damaged and cannot be resold due to inadequate packaging, dELiAs may refuse the return or apply a restocking fee. Including the original packaging also helps expedite the return process, ensuring that you receive your refund or exchange as quickly as possible. Remember to include all original accessories and tags as well. If you no longer have the original packaging, contact dELiAs customer service for guidance on how to proceed with your return.