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Zagg Customer FAQ

Top Answers & How-to Guides

What is Zagg's Phone Number?

The question we are asked most often is about how to talk to Zagg customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Zagg customer service, get an answer now.

Recent Zagg Customer Questions

why is the entire row of keys on my rugged bluetooth keyboard not working

There could be a few reasons why a row of keys on your Zagg rugged Bluetooth keyboard isn't working. It could be due to a connectivity issue where the Bluetooth signal is being disrupted. Try unpairing and pairing the device again. If that doesn't solve the problem, it may be a hardware issue, possibly dust or debris under the keys. Try gently cleaning the keys with a can of compressed air. Also, ensure that the keyboard is sufficiently charged. If none of this works, the problem may be more serious which might require technical assistance.
Asked May 29, 2024 12:25 AM

not received replacement screen protector

We're sorry to hear that you haven't received your replacement screen protector. There could be a delay due to shipping, but if it's been a longer duration than expected, it may be best to review the status of your claim. If you've already submitted a warranty claim and it's been approved by Zagg, check your email for any updates or shipping details. If you believe there's an issue, or haven't heard anything regarding your claim, it would be a good idea to contact Zagg's customer service directly for assistance. They are equipped to help resolve the issue swiftly.
Asked Apr 15, 2024 11:18 PM

how do I get a replacement charger for a halo 4 in 1 wireless mat

To get a replacement charger for your Zagg Halo 4-in-1 wireless charging mat, we'd recommend visiting the Zagg website or a certified Zagg retailer. Unfortunately, Zagg does not sell individual chargers for this product directly online; however, they can provide assistance if your product is under warranty. If not, you can also look for a third-party charger that matches the power specifications of your charging mat. Always ensure the charger you replace is compatible to not harm your device.
Asked Apr 15, 2024 5:26 AM

Help me with my Zagg customer service issue

Returns and Refunds

How Do I Get a Refund from Zagg.com?

If you aren't satisfied with your ZAGG purchase, you can get a refund, as ZAGG has a no-questions-asked return and refund...

How Do I Return an Item to Zagg?

Zagg.com offers a return policy for purchases within 30 or 60 days, depending on warranty issues. For warranty issues,...

What is your return policy for products purchased from a third-party retailer?

Zagg's return policy for products bought from third-party retailers aligns with the retailer's own policies, rather than...

Product Feedback and Discounts

How Do I Give Feedback About My Experience to Zagg?

If you have feedback (positive or negative) on a recent experience with Zagg or about a Zagg product's performance, you can...

Do you offer any discounts or promotions for Zagg products?

Zagg frequently offers discounts and promotions on their products, which can include seasonal or holiday sales and special...

Product Compatibility and Warranty

What is the warranty period for Zagg products?

The warranty duration for Zagg products varies by category. Many screen protectors have a limited lifetime warranty, while...

Are Zagg products compatible with all device models?

Zagg products, including screen protectors and accessories, are designed for various device models but are not universally...

Order Information

Can I cancel or modify my order after it has been placed?

Once an order is placed with Zagg, options for cancellation or modification are limited due to quick processing. Prompt action...

How long will it take to receive my order?

Delivery times for Zagg orders can range from three to seven business days for standard shipping and one to three days for...

Can I track the status of my order?

Yes, Zagg allows customers to track their orders through a confirmation email with a tracking number or by logging into their...

Shipping and Payment

Do you offer international shipping?

Zagg products can be shipped internationally to various locations, but availability depends on specific items and the...

What payment methods are accepted on Zagg.com?

Zagg provides various payment methods on its website, including major credit cards like Visa and PayPal. Customers can also...
We look to the Zagg issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zagg issues reported to GetHuman
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