Updated July 12, 2025

Webroot Customer FAQ

Recent Webroot Customer Questions

Can I speak to your accounting department about a Webroot charge on my Visa account ?

We're sorry, but as an assistant, we're unable to connect you directly with our accounting department for specific account queries. If you have been charged and are unclear about the details, we recommend reaching out to Webroot's customer support. They can guide you more precisely based on your account details, and provide a breakdown of where and when the charge originated from.

Asked Mar 5, 2024 3:27 PM

Help me with my Webroot customer service issue

Product Features

How does Webroot protect against malware and viruses?

Webroot protects against malware and viruses with a robust, cloud-based system that identifies threats in real-time. By...

What features are included in Webroot's antivirus software?

Webroot's antivirus software includes real-time threat detection, cloud-based processing, web protection against harmful sites,...

Does Webroot provide protection for online banking and shopping?

Webroot provides comprehensive protection for online banking and shopping through advanced threat detection, real-time...

Can I customize the scan settings in Webroot?

Webroot allows users to customize scan settings extensively, including types of scans like quick, full, or custom scans. Users...

How often does Webroot update its virus definitions?

Webroot updates its virus definitions several times daily to ensure users have up-to-date protection against new threats. Its...

Can I use Webroot on multiple devices?

Webroot allows users to secure multiple devices with a single subscription, depending on the selected plan. Their products are...

What are the system requirements for Webroot?

Webroot specifies that for Windows, users need at least Windows 7, 1 GB RAM, and 200 MB disk space, along with internet access....

Is Webroot compatible with other antivirus software?

Webroot functions best as a standalone antivirus; using it with other antivirus software can create conflicts and reduce...

Does Webroot offer a free trial?

Webroot does not typically offer a standard free trial for its software, but occasional promotional offers might provide...

Does Webroot offer any refunds or guarantees?

Webroot provides a thirty-day money-back guarantee for its products, allowing customers to seek refunds if unsatisfied within...

What are the steps for renewing my Webroot subscription?

To renew a Webroot subscription, users need to open the application and go to account settings. They can then choose the option...

How can I uninstall Webroot from my device?

To uninstall Webroot, users on Windows should access the Control Panel and remove it from "Programs and Features," while Mac...

What should I do if Webroot detects a false positive?

If Webroot identifies a false positive, one should carefully verify the item's legitimacy and then use the Webroot interface to...

Does Webroot provide customer support for installation issues?

Webroot does provide customer support for installation issues, offering assistance and troubleshooting for common problems....

We look to the Webroot issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Webroot issues reported to GetHuman

FAQ Table of Contents

Answers for More Companies

AppleCare Customer FAQ Verizon Wireless Prepaid Customer FAQ Green Dot Customer FAQ

Was this page helpful?Yes Needs work

Sharing is what powers GetHuman's free customer service contact information and tools. You can help!