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Can I exchange my tickets for a different event or date?

Asked 2 years ago
Vivid Seats generally has a policy that does not allow exchanges for tickets to different events or dates. Ticket sales are usually considered final once a purchase is completed, which means that customers are not able to swap out tickets for another event. However, certain circumstances may arise where a specific event has been canceled or rescheduled. In such cases, Vivid Seats typically provides options to either receive a refund or accept tickets for the new date or alternate event. It is important for customers to check the specific terms and conditions associated with their ticket purchases, as policies can vary depending on the event and the seller. For any additional questions or clarifications regarding ticket exchanges or the specific event in question, it is advisable to refer to the information available on the website. This will provide the most accurate guidance on their policies and options. It is always beneficial to stay informed about event policies before purchasing tickets to avoid potential inconveniences.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 9th 2025

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