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How and When Can I Upgrade My Verizon Wireless Phone?

In a nutshell: Upgrading your Verizon Wireless phone is a simple process that can be done online, through the app, or in-store. This guide will help you complete the upgrade step by step. You will learn how to check your upgrade eligibility, choose a new device, and activate it. These steps also include how to contact customer support if you need help. If you follow this guide carefully, you can enjoy a smoother, faster phone without any confusion. Make sure you have your login details ready before you start. Upgrading can be exciting, and this guide will make it stress-free.

Adam Goldkamp is the editor / author responsible for this content.
Jun 30, 2025

Introduction

Upgrading your Verizon Wireless phone is a simple process that can be done online, through the app, or in-store. This guide will help you complete the upgrade step by step. You will learn how to check your upgrade eligibility, choose a new device, and activate it. These steps also include how to contact customer support if you need help. If you follow this guide carefully, you can enjoy a smoother, faster phone without any confusion. Make sure you have your login details ready before you start. Upgrading can be exciting, and this guide will make it stress-free.

Go to the Verizon Website

Start by opening a web browser on your phone or computer. In the search bar, type www.verizon.com and press enter. This will take you to Verizon’s official homepage, where you can begin the upgrade process.

How and When Can I Upgrade My Verizon Wireless Phone? (Step 1)

Sign In to Your Verizon Account

Once on the homepage, click on the “Sign In” button located at the top right corner. Enter your User ID or mobile number along with your password. If you don’t remember your password, click on “Forgot Password” and follow the reset instructions. Signing in is necessary to access your account and device information.

How and When Can I Upgrade My Verizon Wireless Phone? (Step 2)

Check Your Upgrade Eligibility

After logging in, go to the “Devices” section of your account. Click on “Manage Device” next to the line you want to upgrade. You’ll find a message indicating whether you’re eligible for an upgrade. If you’re not eligible yet, Verizon may show options for early upgrades or payment plans to help you qualify.

Choose a New Phone

Click on the “Upgrade Now” button if you are eligible. You will be taken to a page with available devices. Use filters to browse by brand, features, or budget. Click on any phone you’re interested in to view more information, including specifications, colors, and storage options.

Pick a Payment Plan

After selecting a device, you’ll be asked to choose a payment method. You can pay in full, make monthly payments, or trade in your old phone for a discount. If you decide to trade in, follow the prompts to assess the value of your current phone. Be sure to review the total cost before moving forward.

Add Accessories or Protection

Verizon will offer optional accessories like cases, chargers, or screen protectors. You can also choose to add a device protection plan at this stage. Select the items you want, or skip this step by clicking “Continue.” This step is optional and can be adjusted later if needed.

Confirm and Place the Order

Carefully review your selected device, payment method, and shipping information. Make any changes if needed, then click “Place Order” to complete your purchase. You’ll receive a confirmation email with order details and shipping updates once your upgrade is processed.

Contact Customer Service

If you have questions or face any issues, Verizon offers several support options. You can call customer service, chat with a representative on the website, or visit a Verizon store. Friendly support agents are available to help you every step of the way.

Conclusion

Upgrading your Verizon Wireless phone is easy when you follow these steps. First, log in to your account and check if you qualify for an upgrade. Next, pick a new phone, select a payment plan, and place your order. When your phone arrives, activate it either automatically or through your online account. For any issues, Verizon’s customer service is always ready to assist. After upgrading, enjoy improved performance and updated features on your new device. Keep your login and account details nearby for future use, and explore more ways to personalize your phone and plan.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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