Venmo Customer FAQ

An authorization error when logging into Venmo can occur due to several reasons. First, ensure that you're using the correct login credentials and password. Additionally, check your internet connection to make sure it’s stable. If you're still experiencing issues, you may need to verify your account or check for any updates required for the app. If these steps don’t resolve the problem, there is a link to the most up-to-date contact information right here on this page for further assistance.

If you're having trouble canceling a pending payment, ensure you're following these steps correctly: Navigate to your activity feed, find the transaction, and select "Cancel." If the option to cancel isn't available, the payment may already be in the process of being completed or might have been sent to a bank account. Unfortunately, if you cannot cancel it, you may need to wait for the payment to process before taking further action. Check the latest updates on any specific issues as well.

To set someone up on Venmo for payments, they need to have their own Venmo account. You can find them by searching for their username, phone number, or email address in the app. Once you locate their profile, you can enter the amount you want to send and add a note describing the payment. Finally, tap on "Pay" to complete the transaction. If the person does not have an account, they will need to sign up for Venmo to receive payments.

If you no longer have access to the phone number or email associated with your old Venmo account, you may face difficulties logging in. We recommend attempting to recover your account through any available recovery options or links that may be provided during the login process. If these options are unsuccessful, information on how to reach Venmo for assistance can be found in the most up-to-date contact information right here on this page.

It sounds like there might be an issue with the email format or password criteria. Ensure your email address is correctly entered without any typos and that your password meets the required criteria (length, characters, etc.). If you're still encountering issues, try resetting your password via the "Forgot Password?" option. This can often resolve login troubles and help you complete the account setup.