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Valve Software Customer FAQ

Top Answers & How-to Guides

What is Valve Software's Phone Number?

The question we are asked most often is about how to talk to Valve Software customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Report a Hacker to Valve Software?

If a hacker hacked your account, you'll want to know how to report the hacker to Valve Software. Hackers on Steam are the...

What Do I Do If My Valve Software Voucher Is Not Working?

You should check to ensure the voucher code is correct and activated. Sometimes problems occur when activating a new game or...
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Recent Valve Software Customer Questions

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Account Issues

How Do I Report a Hacker to Valve Software?

If a hacker hacked your account, you'll want to know how to report the hacker to Valve Software. Hackers on Steam are the...
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What Do I Do If My Valve Software Voucher Is Not Working?

You should check to ensure the voucher code is correct and activated. Sometimes problems occur when activating a new game or...
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How Do I Appeal a Ban with Valve Software?

If Steam has banned you from a Valve Software game, ensure that you have proof of your innocence. Steam needs this to consider...
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What should I do if I forget my Steam account email?

To regain access to a forgotten Steam account email, users should recall potential email addresses linked to their account and...
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Refunds and Payments

Can I use multiple Steam accounts on one computer?

Yes, individuals can utilize multiple Steam accounts on a single computer by logging out of one account and logging into...
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Can I refund a game on Steam?

Yes, users can request refunds for Steam games under Valve Software's policy if certain criteria are met, including less than...
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What are the payment options available for purchases on Steam?

Steam provides a broad array of payment methods, including major credit and debit cards, PayPal, and various regional options....
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How do I set privacy settings for my Steam account?

Setting privacy controls on your Steam account is easy. After logging in, visit your profile, select "Edit Profile," and open...
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Gameplay and Features

Can I play my Steam games on different devices?

Players can access their Steam games on various devices, provided they install the Steam client on each one. This enables users...
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What are Steam trading cards and how do they work?

Steam trading cards are virtual collectibles obtained by playing games on the platform, enhancing the gaming experience....
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What are Steam achievements and how do I earn them?

Steam achievements are goals players can complete within games, enhancing their experience by providing extra challenges. To...
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Can I trade or sell my Steam game items?

Valve Software permits trading of certain in-game items on Steam, mainly between players, with rules and limitations. While...
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Are there community features available on Steam?

Steam includes a variety of community features such as groups for discussion, user-generated content sharing, and a friend...
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Game Management

How do I manage my game library on Steam?

Steering your game library on Steam can significantly improve your gaming experience. Access it through the client or website...
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What are the system requirements for installing Steam?

Steam installation requirements differ by operating system. Windows needs at least Windows 7, 1 GB RAM, and 15 GB free space....
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Can I share my Steam games with family or friends?

Yes, Steam allows users to share games with family and friends through Family Sharing, letting one account share their library...
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How do I troubleshoot installation issues with my Steam games?

To troubleshoot Steam game installation issues, ensure a stable internet connection, restart your computer, and check for...
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We look to the Valve Software issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Valve Software issues reported to GetHuman
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