What Do I Do If My Ticketmaster Tickets Were Lost or Stolen?

In a nutshell: Losing your Ticketmaster tickets or realizing they’ve been stolen can be unsettling, especially when an event is just around the corner. The good news is that there’s a clear process to help you recover your tickets or get support from Ticketmaster. In this blog, we’ll take you through each step so you know exactly what to do. Whether your tickets were digital or physical, these instructions will help you act quickly and confidently. When you follow these guide, you still have a good chance of resolving the issue before the event.

Introduction

Losing your Ticketmaster tickets or realizing they’ve been stolen can be unsettling, especially when an event is just around the corner. The good news is that there’s a clear process to help you recover your tickets or get support from Ticketmaster. In this blog, we’ll take you through each step so you know exactly what to do. Whether your tickets were digital or physical, these instructions will help you act quickly and confidently. When you follow these guide, you still have a good chance of resolving the issue before the event.

Go to the Ticketmaster Website

Open your browser and go to www.ticketmaster.com. If you’re outside the U.S., head to your region’s specific Ticketmaster site (like ticketmaster.co.uk or ticketmaster.ca).

What Do I Do If My Ticketmaster Tickets Were Lost or Stolen? (Step 1)

Log Into Your Ticketmaster Account

Click “Sign In” at the top-right corner of the page. Enter the email you used to purchase your tickets and click continue. You’ll be prompted to enter your password.

What Do I Do If My Ticketmaster Tickets Were Lost or Stolen? (Step 2)

Go to “My Tickets”

Once logged in, click your name or profile icon and select “My Tickets” or “My Events.” This is where you’ll find a list of your upcoming events. If your event appears here, the tickets may not be lost after all. They might just be digital and waiting for you to view or download.

Check Your Email

If you selected the eTicket or print-at-home delivery option, search your inbox and junk/spam folders for an email from Ticketmaster. Use keywords like the event name or “Ticketmaster” in your search bar.

Try the Ticketmaster App

Download the Ticketmaster app from the App Store or Google Play Store. Sign in with the same email you used for your purchase. Tap the “My Events” tab to see if your tickets are stored there. Sometimes mobile tickets don’t show up properly on the web but appear fine in the app.

Look for a Backup (If Applicable)

If someone else bought the ticket for you, ask if they can resend or transfer it. If your ticket was mailed to you, double-check your delivery address or mailbox. If stolen, see if you have a photo or screenshot saved, though Ticketmaster generally does not accept screenshots for entry.

Contact Ticketmaster Customer Service

If you still can’t find your tickets, it’s time to contact customer support.Go to the Ticketmaster Help pageClick “Contact Us”You can click on articles, chat with a member of the support team, email or call them. Be ready to provide your order number, event name, and email address used for the purchase. Ticketmaster may reissue your tickets electronically or work with the venue to assist you.

Email Update

After submitting your request, check your email regularly for updates. Ticketmaster usually responds within a few hours to a few days. They’ll typically work to resolve the issue before your event date.

Conclusion

If your Ticketmaster tickets were lost or stolen, start by logging into your account, checking your email, and using the app. If your tickets are still missing, reach out to Ticketmaster customer service with your order details. They can often reissue the tickets or help you get access to your event. Once you've followed these steps, just wait for their response. You’ll either receive new tickets digitally or get instructions on what to do next. The most important thing? Don’t delay. Act early so you’re not rushing hours before show time.

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