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TicketWeb Customer FAQ

Top Answers & How-to Guides

What is TicketWeb's Phone Number?

The question we are asked most often is about how to talk to TicketWeb customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I buy tickets on TicketWeb without an account?

TicketWeb allows purchasing tickets as a guest without needing to create an account, making it convenient for one-time buyers....
Ask any question you have about TicketWeb customer service, get an answer now.

Recent TicketWeb Customer Questions

Where are my tickets? confirmation #MKHA29RAW

Once you successfully purchase tickets from TicketWeb, they're typically delivered to you via the method you chose during the purchase process. This could be email (for print at home tickets), direct mail, or will call. If you haven't received them yet and you're sure the event is near, it might be due to a delay in dispatch, or a problem with your mailbox. Since this requires checking your specific order, unfortunately, we cannot help here. You'll find the most up-to-date contact information on this page. Please contact TicketWeb directly to inquire about your specific order.
Asked Jun 7, 2024 7:12 PM

Help me with my TicketWeb customer service issue

Ticket Transfers and Changes

How do I transfer tickets to someone else?

To transfer tickets on TicketWeb, log into your account and find your order history. Check if the event allows transfers, then...

Can I change the name on my tickets after purchase?

Typically, TicketWeb does not permit name changes on tickets after purchase due to security reasons. However, there may be...

Ticket Purchase and Fees

Can I buy tickets on TicketWeb without an account?

TicketWeb allows purchasing tickets as a guest without needing to create an account, making it convenient for one-time buyers....

What payment methods are accepted on TicketWeb?

TicketWeb allows various payment methods, primarily major credit cards like Visa and MasterCard. Debit cards and alternative...

Are there any additional fees when buying tickets on TicketWeb?

When buying tickets on TicketWeb, additional fees such as service charges or processing fees may apply. These charges vary by...

Can I buy tickets at the venue on the day of the event?

Purchasing tickets at the venue on event day can be possible but varies based on factors like event type, venue policy, and...

Refunds and Cancellations

Can I get a refund for my TicketWeb purchase?

Refund eligibility on TicketWeb generally depends on the event and its organizer's policies. While most tickets are...

What happens if an event is canceled or rescheduled?

If an event is canceled, TicketWeb will generally issue a refund automatically to ticket holders, though it may take time to...

Security and Fraud Issues

Is my personal information secure on TicketWeb?

TicketWeb prioritizes the security of personal data and employs robust measures like encryption and secure servers to safeguard...

What should I do if I receive a fraudulent ticket?

If someone discovers they have a fraudulent ticket, they should first verify its authenticity through comparison and security...

Event Notifications and Entry

Is there a way to get notifications for upcoming events?

TicketWeb offers ways to receive notifications about upcoming events, including subscribing to newsletters and event alerts via...

What do I need to bring to enter the event?

To enter an event purchased through TicketWeb, bring a printed or electronic ticket, a valid government-issued ID for identity...

Are there age restrictions for attending events?

TicketWeb events may have age restrictions that can vary based on the event type, venue policy, and organizer's rules. It is...

Order Management and History

What should I do if I do not receive my tickets?

If tickets are not received, first check the email inbox and spam folder for the confirmation email, then verify the purchase...

How can I view my order history on TicketWeb?

To see your order history on TicketWeb, log in to your account on the website and navigate to "My Account" or a similar...
We look to the TicketWeb issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TicketWeb issues reported to GetHuman
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