Soundcloud Customer FAQ

If you are experiencing recurring charges for a subscription you believed was a one-time payment, please check your subscription status in your account settings. It's possible that the subscription was set to auto-renew. You can cancel the subscription if you no longer wish to continue it. For any discrepancies, please refer to the most up-to-date contact information provided on this page to get support directly from Soundcloud.

If your songs and playlists have been removed and you cannot listen to any music on your account, it could be due to several reasons, such as violations of SoundCloud’s terms of service or copyright issues. We recommend checking your email for any notifications from SoundCloud regarding your account status. Additionally, ensure you are logged into the correct account. If you believe this was a mistake or need further assistance, you can find the most up-to-date contact information right here on this page.

If your account has been banned, review the email notification from SoundCloud explaining why. Typically, bans are due to violations of SoundCloud's Terms of Use. If you believe the ban was a mistake, respond to the email appeal or use the contact link on this page for further assistance with your account.

If you're seeing an incorrect homepage on Soundcloud, it might be because of various reasons such as cookies or cache related issues. Try clearing your browser's cache and cookies and then reloading Soundcloud's site. If you're using the app, try restarting the app. Alternatively, double check your Soundcloud account settings to ensure your preferred settings are correctly set. If your homepage problem is related to your profile, under the 'Edit' section, be sure to save any changes you made, especially to the 'Website' field. If the issue persists, it could be a temporary issue with Soundcloud itself and should be resolved soon.

It sounds like you may have inadvertently purchased a Pro or Pro Unlimited subscription on SoundCloud. These subscriptions are charged either monthly or annually. If the charges are unexpected, you may wish to cancel the subscription. To do this, log into SoundCloud, go to the subscription page under settings, and select the option to downgrade. If it was unauthorized, you should directly contact PayPal since they control your financial transactions. Please make sure to check your PayPal account settings to prevent unintended purchases in the future.