SnapfishFAQ client

The 11 x 14 size refers to the dimensions of the frame itself, not the size of the photo. The actual photo you choose to insert might be smaller than the frame size, so it’s important to select a photo that fits well within those dimensions.

To order multiple copies of the same item, such as a phototile, simply select the item and adjust the quantity before adding it to your cart. You can then proceed with the checkout process to finalize your order.

Shipping times can vary based on the product and order volume. Typically, orders are processed within a few business days, and then shipping times depend on the selected shipping method. You can check the status of your order in your account for more specific information on when it will ship.

There is a link to the most up-to-date contact information right here on this page you are viewing. Please use that link to get in touch with Snapfish regarding your order issue.

For concerns about an order placed with expedited shipping that hasn't arrived, we recommend checking the order status through your Snapfish account. If the order is significantly delayed, it may be best to review the shipping policies and see if there are any updates regarding delays in your area.