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STC Customer FAQ

Top Answers & How-to Guides

What is STC's Phone Number?

The question we are asked most often is about how to talk to STC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the payment options available on STC?

STC offers multiple payment methods including credit and debit cards via their website and app, bank transfers, cash payments...

How do I change my STC account password?

To change an STC account password, users should log in via the official website or mobile app, navigate to account settings,...
Ask any question you have about STC customer service, get an answer now.

Recent STC Customer Questions

How to change Visa card to mada card

To change your Visa card to a Mada card, you will need to contact your bank. They will need to cancel your current Visa Card and initiate the process for a new Mada card. Mada cards are only issued by Saudi Arabian banks and your eligibility will depend on specific criteria set by the issuing bank. The process usually involves filling out some paperwork and providing proof of identity and residency. It's important to remember that your Visa card will not be accessible any longer once it's cancelled and until your Mada card is activated.
Asked Apr 11, 2024 4:29 PM

I don't know the puk code of my stc Sim. I can't contact stc through phone since I am outside Saudi Arabia in India. Can I get my puk code through email

We understand the situation you're in. However, for security reasons, getting your PUK code through email isn't typically an option. The PUK code is highly sensitive information and for your protection, STC prevents this from being sent via less secure channels like email. Normally, it is recommended to contact STC Customer Service directly so this matter can be handled appropriately. Your best course of action is to reach out to STC through their chat service on their website or social media. You may also get in touch with someone you trust back in Saudi Arabia to handle the communication for you.
Asked Mar 18, 2024 12:45 PM

how to know a stc mobile number is registered under me

To verify if an STC mobile number is registered under your name, you can check this through the STC application or through their official website. After logging in with your details, you can go to the section related to managing your account. There, you should find a list of numbers associated with your account. Remember, it is necessary to ensure that all numbers registered under your name are used by you to avoid any fraudulent activities. Please regularly check and validate this information.
Asked Mar 4, 2024 3:03 PM

Help me with my STC customer service issue

Services Offered

What types of services does STC offer?

STC provides a variety of services to cater to individuals, businesses, and government entities, including mobile and...

What is the coverage area of STC?

STC provides comprehensive coverage throughout Saudi Arabia, including both urban and rural areas. Major cities benefit from...

What customer rewards programs does STC offer?

STC has customer rewards programs like STC Rewards, where users earn points through activities such as recharging accounts....

Account Management

What are the payment options available on STC?

STC offers multiple payment methods including credit and debit cards via their website and app, bank transfers, cash payments...

How do I change my STC account password?

To change an STC account password, users should log in via the official website or mobile app, navigate to account settings,...

Is there a mobile app available for managing my STC account?

Yes, a mobile application exists for managing STC accounts, offering features such as bill payment, usage monitoring, and...

Travel and Roaming

Can I use STC services while traveling abroad?

STC does provide services for customers traveling abroad, enabling them to stay connected via calls, texts, and mobile data...

What do I need to know about STC's roaming services?

STC offers a range of roaming services that enable customers to stay connected internationally. Users can choose from various...

Accessibility

What are the terms and conditions of using STC services?

The terms and conditions for using STC services detail the rules both users and STC must follow. Key points include providing...

Can I access STC internet services in remote areas?

STC offers internet services in many remote areas, expanding infrastructure to improve connectivity. They may provide solutions...

Plan and Service Upgrades

What steps are involved in setting up my STC home internet service?

To set up STC home internet, users should first select a suitable internet package from the STC website or an outlet. Next,...

How can I upgrade my STC plan or services?

Upgrading an STC plan or services can be done easily through the official website, by visiting a retail store, or using the STC...

Troubleshooting

What do I do if I encounter issues with my STC mobile device?

To troubleshoot STC mobile device issues, restart the device, check for software updates, and verify active mobile service. For...

What should I do if my STC internet connection is down?

If experiencing an STC internet outage, users should first restart their modem or router. Then, verify cable connections and...
We look to the STC issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
STC issues reported to GetHuman
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