SHEINFAQ client

We apologize for the inconvenience with your order. If you received a defective item or the wrong product, you can initiate a return or exchange process for a refund or the correct item. Please follow the return guidelines on the SHEIN website to ensure your return is processed smoothly.

Refunds are typically processed back to the original payment method used for the purchase. If you no longer have access to that card, it is recommended to reach out for assistance. There is a link to the most up-to-date contact information right here on this page.

To return a package to SHEIN, ensure the items are unused and in their original packaging. Log in to your SHEIN account, go to 'Orders,' and select the item(s) you wish to return. Follow the prompts to print the return label and include it in your package. Ship the package back to the designated address. Be mindful of the return window and any applicable return policies.

You can find the most up-to-date contact information to reach a live person at SHEIN right here on this page you are viewing.

To find out about your order, log in to your SHEIN account and go to the "My Orders" section. Here, you can view the status and details of your current and previous orders.