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Ross Stores Customer FAQ

Top Answers & How-to Guides

What is Ross Stores's Phone Number?

The question we are asked most often is about how to talk to Ross Stores customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Store Information

Where are the Ross Stores located?

Ross Stores are located throughout the United States, mainly in metropolitan and suburban areas, with over a thousand outlets...
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What products does Ross Stores sell?

Ross Stores offers a diverse range of products including discounted clothing for men, women, and children, various footwear...
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What are the store hours for Ross Stores?

Ross Stores usually operate from 9:00 AM to 10:00 PM on weekdays and 9:00 AM to 9:00 PM on Sundays, but hours may differ by...
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Shopping Experience

Do Ross Stores have an online presence?

Ross Stores does have an online presence with a website, rossstores.com, that provides information on store locations, product...
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What measures does Ross Stores take to ensure the safety of shoppers?

Ross Stores ensures shopper safety by maintaining clean aisles, training staff to monitor for hazards, implementing security...
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Can I shop for Ross Stores products online?

Ross Stores does not provide an online shopping service, encouraging customers to visit physical locations for a diverse...
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Returns and Policies

What is the return policy at Ross Stores?

Ross Stores allows returns on most items within thirty days of purchase, with some exclusions like worn or damaged goods....
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What is the process for returning items to Ross Stores?

The return process at Ross Stores is generally straightforward. Customers must return items in original condition within thirty...
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Payment and Rewards

Does Ross Stores offer any loyalty program or rewards?

Ross Stores does not have a formal loyalty program like some retailers. Instead, it focuses on providing value through low...
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Can I buy gift cards for Ross Stores?

Gift cards for Ross Stores can indeed be purchased at their locations, some retailers, or online via the official website,...
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Does Ross Stores offer international shipping?

Ross Stores does not provide international shipping on online orders, focusing instead on U.S. customers. International...
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What payment methods are accepted at Ross Stores?

Ross Stores accept a range of payment methods including major credit cards, debit cards with Visa or MasterCard logos, cash,...
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Promotions and Discounts

Are there any discounts or promotions at Ross Stores?

Ross Stores typically maintains low prices without frequent additional discounts or promotions like coupons. While some...
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Are there any specific promotions for new customers at Ross Stores?

Ross Stores does not have special promotions for new customers, instead offering consistent low prices for all shoppers. They...
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We look to the Ross Stores issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ross Stores issues reported to GetHuman
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