What Is Ritz-Carlton's Policies on Coronavirus and Cancellations?

Although its name has long been synonymous with luxury experiences, the Ritz-Carlton hotel has continued to evolve as part of Marriott International. Travelers who frequently book a stay here find consistency in its policies, which mirror that of the parent company. If you'd like to learn more about which coronavirus and cancellation policies are in effect, please read on.

Coronavirus Recommendations

The hospitality industry has long held its sanitation practices in high regard to better ensure service, but the worldwide pandemic pushed such a routine into the forefront. Marriott International implemented its Cleanliness Council to oversee all housekeeping tasks. This council continues to monitor updates from the CDC and WHO, as well as local health agencies. Fortunately, the only mention of a current coronavirus rule is for face coverings, which are optional in the U.S. and Canada. Visitors to properties in Latin America or the Caribbean must wear their face coverings indoors.

If you have any concerns, please contact Marriott's customer service representatives here.

Cancellation Guidelines

Because the Ritz-Carlton is one of Marriott's properties, the cancellation policies aren't fixed. Instead, they depend on property and reservation type. These policies can be found in your confirmation email, on your reservation page and in your account dashboard under summary of charges. Please contact your travel agent for the cancellation policy if you booked through a third party. However, one option that better prepares you should you fall ill is to purchase travel insurance. If your trip has to be changed or canceled due to covered events, you could receive reimbursement for non-refundable fees.