How Do I Cancel My Trip with the Ritz-Carlton?
The Ritz-Carlton brand was purchased by Marriott International in 1998. If you booked a stay and want to cancel, the process is the same as the process for canceling a trip with Marriott.
Below are the detailed steps to canceling a reservation with Ritz Carlton:
1. Sign it to your account if you're a member and go to My Trips to find your reservation. For non-members, just visit the Marriott website and click My Trips found on top of the screen.
2. Enter your reservation information and click Find.
3. Click Cancel Room and hit Yes to confirm the cancellation of your reservation.
4. Get the cancellation number on the next screen. You might need it in case the reservation isn't successfully cancelled and you are charged for it.
How to Cancel a Reservation Using the App
You can also cancel your reservation using the Marriott Bonvoy mobile app. If you're a non-member, use the steps below:
1. Log in to your account on the app and hit Trips.
2. Tap Look it Up and enter your reservation details.
3. Scroll to the Reservation Details and tap Cancel Reservation.
4. Hit Yes to successfully cancel the reservation.
For Marriott Bonvoy members using an iOS operating system, use the detailed steps below:
1. Sign in to your account and tap Trips.
2. Tap the Rervation you want to cancel.
3. Tap Cancel Reservation and tap Yes to successfully cancel the reservation.
4. Wait for the cancellation number on the next screen.
If you're a member with an Android phone, below are the steps to cancel your reservation.
1. Open the app and tap Trips.
2. Tap the reservation you want to cancel and tap Cancel Reservation.
3. Tap yes and wait for the confirmation number.
If you're having problems with cancelling your reservation with Ritz-Carlton, please contact Customer Support.
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