What Do I Do If I Lost the Movie Case for the Redbox Dvd?
Redbox is a movie and video game rental service that primarily uses kiosk machines found in locations such as supermarkets, convenience stores, and pharmacies. Redbox has a movie streaming platform that can be found on Redbox's website. When renting a movie with Redbox, you will receive the film in a case that gets tracked through the machine. If you have lost the movie case from your rental with Redbox, you will not be able to return it into the device without the case included. In this guide, you will learn what to do if you have lost the movie case from your Redbox rental.
Buying a Replacement Case from RedBox
If you have lost the movie case from your RedBox rental, you can quickly receive a replacement case from any of the Redbox kiosks.
- Visit a Redbox kiosk in any location.
- Scroll through the DVD rental list until you reach the end of the list
- Tap the option that says 'Replacement Case' once you have scrolled down to the bottom of the list
- You will be subject to pay a fee that is the cost of a DVD 1-day rental with Redbox
- Once you have received your replacement case with RedBox, place your disc in the case and return it to the Redbox kiosk.
If you have followed these steps, you can quickly receive a replacement case and return your movie disc without receiving a late fee. In some cases, the Redbox machine may have run out of replacement cases. If another Redbox kiosk is nearby, you can find a replacement case in most situations. In a rare scenario, you could not find a replacement case. You can contact Redbox's customer service.
Contacting Redbox Customer Support
Redbox Customer Support Phone Number
The quickest way to solve the problem with your rental's movie case is by contacting Redbox on the phone. You can quickly explain the issue you are experiencing and what steps you must take to return the movie. Before making the call gather information such as the payment method you used when renting the movie, this can allow the Redbox customer support representative to find your rental and help you avoid late fees.
Another option to contact Redbox about a problem with returning the movie is using their live chat feature on the Redbox website. You will quickly be transferred to the right representative to help solve your replaceable case problem.
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