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PhonePe Customer FAQ

Top Answers & How-to Guides

What is PhonePe's Phone Number?

The question we are asked most often is about how to talk to PhonePe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I link multiple bank accounts to my PhonePe account?

Users of PhonePe have the ability to link several bank accounts, providing flexibility for transferring funds or making...
Ask any question you have about PhonePe customer service, get an answer now.

Recent PhonePe Customer Questions

How do I contact customer support via PhonePe?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 21, 2025 5:56 PM

How do i access Phonepe Chat Support ?

To access PhonePe Chat Support, open the PhonePe app and go to the 'Help' section. You can find options for various topics and initiate a chat with customer support for assistance.
Asked Jun 24, 2025 5:53 AM

I want to deactivate my account

To deactivate your PhonePe account, you can go to the app’s settings. Look for the ‘Account’ or ‘Profile’ section and select ‘Deactivate Account.’ Follow the prompts to confirm your decision. Please ensure that you have withdrawn or transferred any remaining balance before deactivation.
Asked Jun 20, 2025 11:33 PM

सुरक्षा कारणों से मेरा पेमेंट भेजना विफल हो रहा है।

हम आपके भुगतान में आई समस्या की पुष्टि करते हैं। जब सुरक्षा कारणों से भुगतान विफल होता है, तो यह आमतौर पर आपकी जानकारी की सुरक्षा के लिए होता है। कृपया सुनिश्चित करें कि आप सभी विवरण सही से भर रहे हैं और अपने खाते की सुरक्षा सेटिंग्स की जांच करें। कभी-कभी, बैंक या कार्ड से संबंधित समस्या भी हो सकती है।
Asked Mar 2, 2025 3:02 PM

मेरा मोबाइल गुम हो गया था जिस सिम से फोन पे अकाउंट चालू था उसी नम्बर को मैने दोबारा बनवा लिया पर मेरा फोन पे अकाउंट वेरिफिकेशन नही हो रहा है

यदि आपका मोबाइल गुम हो गया था और आपने उसी नंबर को फिर से शुरू किया है, तो आपके PhonePe अकाउंट का वेरिफिकेशन नहीं होने का कारण यह हो सकता है कि आपके अकाउंट की जानकारी अपडेट नहीं हुई है। हमें सलाह देते हैं कि आप अपने पुराने अकाउंट को रिकवरी करने के लिए PhonePe पर उपलब्ध विकल्पों का उपयोग करें। सुनिश्चित करें कि आप सभी आवश्यक जानकारी प्रदान कर रहे हैं।
Asked Mar 2, 2025 4:01 AM

Help me with my PhonePe customer service issue

General Information

What is PhonePe and how does it work?

PhonePe is a digital payment platform that facilitates various transactions via mobile devices, mainly using the Unified...

Is PhonePe available for international transactions?

PhonePe mainly offers services for domestic transactions in India, including UPI payments and wallet services. Currently, it...

What are the benefits of using PhonePe for payments?

PhonePe offers numerous advantages for payments, including a user-friendly interface and instant settlement through UPI. It...

Transaction Management

How can I check my PhonePe transaction history?

To review transaction history on PhonePe, a user should open the app and log in. The "Statements" or "History" section on the...

What happens if I encounter issues with a transaction?

To resolve transaction issues on the PhonePe platform, users should first check the transaction status—whether it's initiated,...

What is PhonePe's refund policy?

PhonePe has a comprehensive refund policy that allows users to request refunds for unsuccessful transactions, cancellations, or...

Fees and Offers

Is there a fee for using PhonePe services?

PhonePe services are mainly free for UPI transactions, but some options like wallet transfers and merchant services can have...

Can I link multiple bank accounts to my PhonePe account?

Users of PhonePe have the ability to link several bank accounts, providing flexibility for transferring funds or making...

How can I redeem offers on PhonePe?

To redeem offers on PhonePe, users must ensure they have the latest app version, then go to the "Offers" section. After picking...

Payment Methods

What payment methods can I use with PhonePe?

PhonePe provides multiple payment options including UPI for direct bank account linking, debit and credit card usage, net...

Can I pay my bills using PhonePe?

PhonePe allows users to pay various bills, including utility and mobile services, through an easy-to-use app interface. Users...

Does PhonePe support wallet-to-wallet transfers?

PhonePe does allow wallet-to-wallet transfers, enabling users to send funds to others on the platform easily. The process is...

Security and Support

How does PhonePe ensure transaction security?

PhonePe employs encryption, two-factor authentication, and real-time monitoring to secure transactions. These measures protect...

How do I contact customer support via PhonePe?

PhonePe offers various customer support options through its app, including a Help section for commonly asked questions and...

How can I reset my PhonePe password?

To reset a PhonePe password, open the app, go to the login page, and select "Forgot Password?" Enter your registered mobile...
We look to the PhonePe issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PhonePe issues reported to GetHuman
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