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OnePlus Customer FAQ

Top Answers & How-to Guides

What is OnePlus's Phone Number?

The question we are asked most often is about how to talk to OnePlus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent OnePlus Customer Questions

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Warranty and Security

Do you offer any warranties on your products?

OnePlus offers a warranty for its products to ensure customer satisfaction by covering manufacturing defects for a limited...
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How can I ensure the security of my OnePlus device?

To ensure a OnePlus device's security, users should keep the software and apps updated, use strong unlock methods like...
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Purchasing Information

How can I purchase a OnePlus phone?

OnePlus phones can be purchased through their official website, authorized retail stores, and online retailers like Amazon or...
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What are your return policies?

OnePlus has varying return policies by region and product type. Generally, items can be returned within thirty days in original...
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Do you have a rewards program for purchases?

OnePlus does not have a formal rewards program for purchases. Instead, they frequently run promotions, discounts, and contests...
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Can I trade in my old device for a new OnePlus phone?

OnePlus has a trade-in program enabling customers to exchange old devices for credit toward new purchases. Users can find...
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Products and Specifications

What accessories are available for OnePlus phones?

OnePlus has a range of accessories for its smartphones, including cases, screen protectors, fast chargers, and cables. Wireless...
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What devices does OnePlus currently offer?

OnePlus has a varied selection of devices, including the flagship OnePlus 11, the budget-friendly Nord series with the latest...
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What are the specifications of the latest OnePlus model?

The latest OnePlus model is equipped with advanced specifications, emphasizing a vivid AMOLED display, high-performance...
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What accessories are included with my OnePlus device?

The accessories that come with a OnePlus device depend on the model and edition. Typically, they include a Warp Charge power...
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Device Setup and Support

How do I set up my OnePlus device?

Setting up a OnePlus device is simple and begins with selecting your language after powering it on. Next, connect to Wi-Fi for...
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How do I contact customer support?

To reach customer support for OnePlus, visiting the official OnePlus website is recommended. There, users can find various...
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How can I transfer data from my old phone to a OnePlus phone?

Data transfer to a OnePlus phone is easy through the OnePlus Switch app, which requires both devices to be charged and...
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How do I troubleshoot common issues with my OnePlus device?

To troubleshoot issues with a OnePlus device, identify the problem first. Check for battery-draining apps, disable Airplane...
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Are software updates available for my device?

OnePlus generally provides software updates for its devices, focusing on performance and security enhancements. Users can check...
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We look to the OnePlus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OnePlus issues reported to GetHuman
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