© GetHuman Inc.

New Balance Customer FAQ

Top Answers & How-to Guides

What is New Balance's Phone Number?

The question we are asked most often is about how to talk to New Balance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about New Balance customer service, get an answer now.
Contact New Balance customer service

Recent New Balance Customer Questions

Help me with my New Balance customer service issue

Order Tracking

How do I track my order?

To track an order from New Balance, customers can use the order number and personal details in the "Order Status" section on...
Read more

How long does shipping take?

Shipping durations for New Balance products depend on factors like shipping method and order destination. Typically, standard...
Read more

Returns and Exchanges

What is New Balance's return policy?

New Balance has a return policy allowing returns within thirty days of purchase for unworn items with original packaging and...
Read more

Can I return an item purchased online to a physical store?

New Balance typically allows online purchases to be returned at physical stores, but certain conditions apply. It is helpful to...
Read more

Can I exchange my shoes if I bought the wrong size?

New Balance allows exchanges for incorrectly sized shoes, provided they are unworn, in original packaging, and within thirty...
Read more

Store Information

Where is the nearest New Balance store?

To locate the nearest New Balance store, the official New Balance website has a store locator tool that lets users input their...
Read more

Do you offer international shipping?

New Balance provides international shipping, but availability may vary by country due to customs and distribution. Customers...
Read more

Payment and Rewards

What are the accepted payment methods?

New Balance offers various payment options, including major credit cards like Visa and MasterCard, as well as digital wallets...
Read more

What is the New Balance Rewards program?

The New Balance Rewards program enhances customer experiences by providing members with points for purchases and activities,...
Read more

Sizing and Fit

What is New Balance's sizing chart?

New Balance provides a detailed sizing chart for shoes and apparel, encompassing measurements for men, women, and children....
Read more

Are New Balance shoes suitable for wide feet?

New Balance offers a variety of footwear options suitable for wide feet, including different width categories like standard,...
Read more

Product Customization

Do you offer customization options for shoes?

New Balance does allow customization for certain shoe models through their NB1 platform, where customers can select colors,...
Read more

What materials are used in New Balance footwear?

New Balance footwear is crafted from various materials, including synthetics, mesh, and natural fabrics for comfort and...
Read more

Product Information

How often do New Balance release new styles or collections?

New Balance typically introduces new styles and collections several times annually, often coinciding with seasons,...
Read more

What is the warranty policy on New Balance products?

New Balance products generally include a warranty that addresses defects in materials and workmanship, lasting about one year...
Read more
We look to the New Balance issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
New Balance issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!