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Microsoft (Canada) Customer FAQ

Top Answers & How-to Guides

What is Microsoft (Canada)'s Phone Number?

The question we are asked most often is about how to talk to Microsoft (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I recover my Microsoft account password?

To retrieve a Microsoft account password, users should go to the sign-in page and click on "Forgot my password." They will then...

How can I update my billing information for my Microsoft account?

To update billing information for a Microsoft account, sign in to the account portal and go to "Your Info" or "Payments &...
Ask any question you have about Microsoft (Canada) customer service, get an answer now.

Recent Microsoft (Canada) Customer Questions

Can’t receive or send emails on hotmail account.followed instructions to get reinstated,got to point of enter new password,keeps saying I used too many codes try tomorrow,many days now have tried

It sounds like you're facing issues with account recovery on your Hotmail account. If you've reached the limit on entering codes, it's best to wait until the cooldown period is over. In the meantime, ensure you haven't overlooked any recovery options available to you. Sometimes, persistent issues can be resolved by trying again after a day or two.
Asked Jun 10, 2025 6:13 PM

Cancel Microsoft office basic subscription?

You can cancel your Microsoft Office Basic Subscription by following these steps: 1. Sign in to the Services & subscriptions page of your Microsoft account. 2. Locate the subscription you want to cancel, and then press Manage. 3. On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type. Follow the prompts to finalize the cancellation. Please remember that the remaining time in your existing subscription won't be refunded if you cancel before the subscription period ends. The subscription remains active until it reaches the expiry date.
Asked May 14, 2024 3:23 PM

I can't access my outlook account

If you're unable to access your Outlook account, there are several steps you can take. First, ensure you're entering the correct email address and password for your account. If you've forgotten your password or suspect it's incorrect, you can reset it via Microsoft's Account Recovery page. If your account is locked due to many failed sign-in attempts, you'll need to wait and try later, usually after 24 hours. Keep in mind not to guess your password to avoid further account lockout. If your issue persists, it could be due to a server problem or your account might have been hacked. Check the status of Outlook's servers and also consider securing your account.
Asked Apr 14, 2024 4:15 PM

Microsoft erogonomic keyboard stop working

There could be several reasons why your Microsoft ergonomic keyboard stops working. Some possible solutions include: 1. Checking the wireless connection if it's a wireless model. Ensure your device is within range of the USB receiver plugged into your computer. 2. Replacing the batteries if your device is battery-operated. 3. Verifying that the USB receiver is securely plugged into the computer. If it is, try using another USB port. 4. Restarting the computer to resolve potential software glitches. 5. Installing the latest drivers for your Microsoft keyboard from the official website. 6. Ensure there's no physical damage or debris obstructing the keys. Remember, if troubleshooting doesn't solve the problem, your device may need service or replacement.
Asked Apr 4, 2024 3:03 AM

unable to sign into hotmail.com on ipad & iphone but can sign into account on PC

Signing into Hotmail on your iPhone or iPad involves the same information you use on your PC. If you are having problems, consider these few steps: Be sure you have a strong internet connection. Make sure you're entering the correct email address without any extra spaces or characters. Check your password, it's the same one you use on your PC – it’s also case sensitive. Try resetting your password, just remember to update this on your PC as well. If you recently updated iOS, you might need to re-enter the password in your account settings. If the issue persists, check if there's an update for your device's operating system that might resolve the issue.
Asked Mar 18, 2024 3:06 PM

Help me with my Microsoft (Canada) customer service issue

System Requirements

What are the system requirements for installing Windows 10?

To install Windows 10, users need a 1 GHz processor with 64-bit support, 1 GB RAM for 32-bit and 2 GB for 64-bit versions, and...

What is the latest version of Microsoft Windows?

As of October 2023, the most recent version of Microsoft Windows is Windows 11, which was launched on October 5, 2021. This...

What should I do if I encounter an error during installation?

When facing an installation error with Microsoft software, ensure your device meets the minimum requirements and check for...

What should I do if I encounter an error during installation?

When facing an installation error with Microsoft software, ensure your device meets the minimum requirements and check for...

What should I do if I encounter an error during installation?

When facing an installation error with Microsoft software, ensure your device meets the minimum requirements and check for...

What should I do if I encounter an error during installation?

When facing an installation error with Microsoft software, ensure your device meets the minimum requirements and check for...

Microsoft Office

Can I transfer my Microsoft Office license to a new computer?

You can transfer a Microsoft Office license to a new computer depending on the license type. Retail licenses allow transfer...

What are the different versions of Microsoft Office available in Canada?

Microsoft (Canada) provides various versions of Office, including the one-time purchase Office 2021 and the subscription model...

Can I use Microsoft Office on my mobile device?

Microsoft Office is compatible with mobile devices, featuring apps for Word, Excel, PowerPoint, and Outlook on iOS and Android....

What are the differences between various Microsoft Office plans?

Microsoft Office offers personal, family, and business subscription plans tailored to different user needs. Personal plans suit...

What are the differences between various Microsoft Office plans?

Microsoft Office offers personal, family, and business subscription plans tailored to different user needs. Personal plans suit...

What are the differences between various Microsoft Office plans?

Microsoft Office offers personal, family, and business subscription plans tailored to different user needs. Personal plans suit...

What are the differences between various Microsoft Office plans?

Microsoft Office offers personal, family, and business subscription plans tailored to different user needs. Personal plans suit...

Account and Billing

How can I recover my Microsoft account password?

To retrieve a Microsoft account password, users should go to the sign-in page and click on "Forgot my password." They will then...

How can I update my billing information for my Microsoft account?

To update billing information for a Microsoft account, sign in to the account portal and go to "Your Info" or "Payments &...

Does Microsoft offer any educational discounts?

Microsoft Canada does provide educational discounts for students, educators, and educational institutions on various products,...

Does Microsoft offer any educational discounts?

Microsoft Canada does provide educational discounts for students, educators, and educational institutions on various products,...

How can I recover my Microsoft account password?

To retrieve a Microsoft account password, users should go to the sign-in page and click on "Forgot my password." They will then...

How can I update my billing information for my Microsoft account?

To update billing information for a Microsoft account, sign in to the account portal and go to "Your Info" or "Payments &...

How can I update my billing information for my Microsoft account?

To update billing information for a Microsoft account, sign in to the account portal and go to "Your Info" or "Payments &...

How can I recover my Microsoft account password?

To retrieve a Microsoft account password, users should go to the sign-in page and click on "Forgot my password." They will then...

Does Microsoft offer any educational discounts?

Microsoft Canada does provide educational discounts for students, educators, and educational institutions on various products,...

How can I update my billing information for my Microsoft account?

To update billing information for a Microsoft account, sign in to the account portal and go to "Your Info" or "Payments &...

How can I recover my Microsoft account password?

To retrieve a Microsoft account password, users should go to the sign-in page and click on "Forgot my password." They will then...

Does Microsoft offer any educational discounts?

Microsoft Canada does provide educational discounts for students, educators, and educational institutions on various products,...

Support Options

Are there resources available for learning how to use Microsoft products?

There are many resources for learning to use Microsoft products, including tutorials, articles, and videos available on the...

What support options are available for Microsoft products?

Microsoft provides various support options for its products, including extensive online resources, dedicated product support...

How do I report a technical issue with my Microsoft product?

To report a technical issue with a Microsoft product, users should use the built-in support features, like the "Feedback" or...

What support options are available for Microsoft products?

Microsoft provides various support options for its products, including extensive online resources, dedicated product support...

How do I report a technical issue with my Microsoft product?

To report a technical issue with a Microsoft product, users should use the built-in support features, like the "Feedback" or...

Are there resources available for learning how to use Microsoft products?

There are many resources for learning to use Microsoft products, including tutorials, articles, and videos available on the...

What support options are available for Microsoft products?

Microsoft provides various support options for its products, including extensive online resources, dedicated product support...

How do I report a technical issue with my Microsoft product?

To report a technical issue with a Microsoft product, users should use the built-in support features, like the "Feedback" or...

Are there resources available for learning how to use Microsoft products?

There are many resources for learning to use Microsoft products, including tutorials, articles, and videos available on the...

What support options are available for Microsoft products?

Microsoft provides various support options for its products, including extensive online resources, dedicated product support...

How do I report a technical issue with my Microsoft product?

To report a technical issue with a Microsoft product, users should use the built-in support features, like the "Feedback" or...

Are there resources available for learning how to use Microsoft products?

There are many resources for learning to use Microsoft products, including tutorials, articles, and videos available on the...

Microsoft 365 and Cloud

What is the Microsoft 365 subscription model?

The Microsoft 365 subscription model offers users access to various online productivity tools and services. Plans are available...

What are the available options for cloud storage with Microsoft?

Microsoft provides several cloud storage solutions, including OneDrive for personal and business use, which allows file storage...

What is the Microsoft 365 subscription model?

The Microsoft 365 subscription model offers users access to various online productivity tools and services. Plans are available...

What are the available options for cloud storage with Microsoft?

Microsoft provides several cloud storage solutions, including OneDrive for personal and business use, which allows file storage...

What is the Microsoft 365 subscription model?

The Microsoft 365 subscription model offers users access to various online productivity tools and services. Plans are available...

What are the available options for cloud storage with Microsoft?

Microsoft provides several cloud storage solutions, including OneDrive for personal and business use, which allows file storage...

What is the Microsoft 365 subscription model?

The Microsoft 365 subscription model offers users access to various online productivity tools and services. Plans are available...

What are the available options for cloud storage with Microsoft?

Microsoft provides several cloud storage solutions, including OneDrive for personal and business use, which allows file storage...
We look to the Microsoft (Canada) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Microsoft (Canada) issues reported to GetHuman

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