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Lycamobile Customer FAQ

Top Answers & How-to Guides

What is Lycamobile's Phone Number?

The question we are asked most often is about how to talk to Lycamobile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the validity period for Lycamobile plans?

The validity period for Lycamobile plans varies depending on the plan you choose. Lycamobile offers a range of plan options, including...
Ask any question you have about Lycamobile customer service, get an answer now.

Recent Lycamobile Customer Questions

My SIM card is locked. How do I unlock it?

To unlock your SIM card, you typically need to enter the PIN code associated with it. If you've forgotten the PIN, you may need to enter a PUK code, which is usually provided with your SIM card documentation. If you input the PUK code incorrectly multiple times, your SIM may become permanently locked. For assistance specific to your situation, we recommend following the instructions relevant to your device or account, as the process may differ.
Asked Apr 10, 2025 5:36 AM

I cant call from France with lycaUK

If you're experiencing issues making calls from France with Lycamobile UK, please ensure that your phone is set up correctly for international roaming and that you have sufficient credit or a valid plan. Also, check that you are dialing the correct international format for the number you wish to call. If the problem persists, there may be network issues or specific restrictions that need to be addressed.
Asked Feb 17, 2025 7:21 PM

i want to transfer my old one number to my new esim

To transfer your old number to your new eSIM with Lycamobile, you will need to follow the process for porting your number. Generally, this involves contacting your current provider to request a PAC (Porting Authorization Code) and then providing this code to us during the activation of your eSIM. Make sure you have all your necessary account details ready for a smooth process.
Asked Jan 21, 2025 2:56 PM

Why hasn't Lycamobile been able to renew my plan?

There could be several reasons why your plan hasn’t been renewed. It might be due to insufficient funds in your account, an expired payment method, or technical issues. We recommend checking your account balance and payment settings to ensure everything is up to date. If issues persist, reviewing any notifications or messages regarding your account might provide more clarity.
Asked Oct 17, 2024 2:54 PM

je suis à l'etranger depuis 1 ans , comment faire pour conserver mon numero

Pour conserver votre numéro Lycamobile lorsque vous êtes à l'étranger, vous devez vous assurer que votre ligne reste active. Cela peut impliquer de recharger régulièrement votre compte avec le montant minimum requis, selon les politiques de Lycamobile. Un compte inactif pendant une durée prolongée peut entraîner la désactivation du numéro. Par conséquent, il est important de rester informé sur les conditions de votre contrat et les exigences de recharge.
Asked Sep 26, 2024 12:00 PM

Help me with my Lycamobile customer service issue

Lost or Stolen

What Do I Do If My Lycamobile Phone Was Stolen?

It's terrible when you realize that your phone is missing, but especially if it was stolen then you know you're not getting it back....

International Usage

Can I use my Lycamobile SIM card in another country?

Yes, you can use your Lycamobile SIM card in another country. Lycamobile provides international roaming services, allowing you to easily...

What are the international calling rates with Lycamobile?

Lycamobile offers affordable international calling rates to various destinations worldwide. The rates vary based on the country you...

Coverage Area

What is the coverage area for Lycamobile in the United States?

Lycamobile provides extensive coverage across the United States, ensuring that customers stay connected from coast to coast. Our network...

Number Porting

Can I transfer my existing phone number to Lycamobile?

Yes, you can transfer your existing phone number to Lycamobile. We understand the importance of keeping your current number, so we...

Plan Validity

What is the validity period for Lycamobile plans?

The validity period for Lycamobile plans varies depending on the plan you choose. Lycamobile offers a range of plan options, including...
We look to the Lycamobile issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lycamobile issues reported to GetHuman
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