LycamobileFAQ client

There could be several reasons why your plan hasn’t been renewed. It might be due to insufficient funds in your account, an expired payment method, or technical issues. We recommend checking your account balance and payment settings to ensure everything is up to date. If issues persist, reviewing any notifications or messages regarding your account might provide more clarity.

Pour conserver votre numéro Lycamobile lorsque vous êtes à l'étranger, vous devez vous assurer que votre ligne reste active. Cela peut impliquer de recharger régulièrement votre compte avec le montant minimum requis, selon les politiques de Lycamobile. Un compte inactif pendant une durée prolongée peut entraîner la désactivation du numéro. Par conséquent, il est important de rester informé sur les conditions de votre contrat et les exigences de recharge.

We're sorry to hear you're having trouble with your Lycamobile top-up. Sometimes, it can take a few minutes to update your balance. However, if you still don't see it updated after a while, there might be a temporary system glitch or an error during your transaction. Make sure to confirm if the payment was successful from your bank or debit card provider. We also recommend restarting your phone as sometimes this can help to refresh the system. If your issue still persists, you may need to get in touch with Lycamobile's customer support for real-time assistance.

We're sorry to hear about your issue. There could be several reasons why your Lycamobile SIM card might not be working. It could be due to network coverage, incorrect account settings, or a deactivated SIM. Make sure you're in an area with good network coverage. You could also try restarting your phone, or removing and reinserting the SIM card. If the issue persists, it could mean the SIM card is deactivated — this usually happens after several months of non-use. If this is the case, you may need to purchase a new SIM.