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What Should I Do When Lowe's Delivery by Usps Is Missing?

Adam Goldkamp is the editor / author responsible for this content.
Jul 13, 2023

A missing USPS delivery of your Lowe's order can be stressful and frustrating, but what do you do when this happens? How can you find your missing delivery and get the items you ordered? Below are steps to take when your USPS delivery doesn't show up at your home or business. You can learn more about products and delivery options by calling Lowe's customer support.

Before Reaching Out Regarding Your Missing Order

There are some things you can do before contacting Lowe's or USPS about the missing order. These include:

  1. Double-checking your email regarding your shipment to make sure you entered the tracking number correctly when viewing your order status. Collect any emails or text notifications you received regarding your order as well.
  2. Talking to neighbors or a housemate to make sure the order wasn't left at a neighbor's house or picked up by someone living with you.
  3. Checking around your home to see if the delivery was placed out of sight nearby (such as behind hedges or trash cans, under boxes or chairs, or some other less visible location.)

If you still can't locate the package, the next step is reaching out to Lowe's.

Contacting Lowe's

There are two main ways to contact Lowe's regarding delivery issues: via telephone or through online chat.

Telephone

To resolve the issue via telephone, contact Lowe's customer service and provide the following information:

  • Name and delivery address,
  • Date the order was placed and the date you were notified the order was shipped,
  • Order number and payment method used,
  • Date you received notification the delivery was left at your home or business,
  • Items you ordered
  • Any additional information that will help locate the missing delivery, such as any other delivery notifications via email or text.

The more details you can provide, the greater the chance of locating the missing order.

Online Chat

You also have the option to chat with a representative online. Follow these steps:

  1. Log into your Lowe's account online or via mobile app.
  2. Click "Start Chat."
  3. Select "My Orders" and follow the prompts to try to resolve the issue via chat. If this isn't possible, you will be directed to call Lowe's customer support.

If you're unable to resolve the issue with Lowe's, you will need to reach out to USPS to track the package and see what happened with your delivery.

Discovering your Lowe's order is missing can be a headache, but following the steps above can help resolve the issue and get the items you ordered to your home or business. For more information or assistance, call Lowe's customer support.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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