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Kohl's Customer FAQ

Top Answers & How-to Guides

What is Kohl's's Phone Number?

The question we are asked most often is about how to talk to Kohl's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Kohl's Account Number?

As a Kohl's shopper, you can open an account to get rewards such as cashback, points and discounts. Kohl's offers two main...

Is It Possible to Merge Two Kohl’s Accounts?

Merging your accounts at Kohl's can help you to simplify online shopping and get the most out of rewards. Update your account...
Ask any question you have about Kohl's customer service, get an answer now.

Recent Kohl's Customer Questions

kohls cash used by unauthorized person

If Kohl's Cash is used by someone without authorization, it's important to act quickly to address the situation. Reach out to Kohl's through the contact link on this page for assistance and to report any fraudulent activity. They can provide guidance on how to protect your account and potentially recover any lost rewards.
Asked Apr 12, 2025 5:19 PM

I don’t understand how to return my shoes

Sure, returning a product to Kohl's is pretty straightforward. If you bought the shoes in store, you can return them directly to any Kohl's store. If you bought them online, you have several return options. You can return the item to a Kohl's store, or you can return it by mail. For a mail return, go to the "Order" section of your Kohl's account, select the item you wish to return, and follow the instructions to print a prepaid return shipping label. Pack the shoes in the original packaging if possible, attach the shipping label to the package, and send it off. Your refund should be processed within 14 days.
Asked May 24, 2024 2:34 PM

never received a w2; how do I get it

If you're a Kohl's associate and never received a W-2, you can access it online through the MyHR website. Once logged in, select "My Pay" and then "My Tax Forms". Your W-2 form should be available for viewing and printing. If the form isn't available online or you're encountering any issues, you might need to reach out to the Kohl's HR department directly to ensure they have your correct mailing address and to ask them to resend the form.
Asked Apr 10, 2024 10:26 PM

Where is my order. It has not been picked up by courier.

We understand how important it is for you to receive your order on time. For security and privacy purposes, we cannot directly track your order here. We suggest you check your order status directly through the Kohl's website or mobile app. You should have received a confirmation email or SMS with tracking details when your order shipped. If that doesn't work or if you never received any shipping details, we recommend reaching out directly to Kohl's customer service for real-time assistance with your order.
Asked Mar 12, 2024 3:25 PM

How do I get my w2 from Kohls

To obtain your W-2 form from Kohl's, you will need to log into the Kohl's employee self-service portal. Once logged in, navigate to the "W-2" section. From there, you can view, download, and print your specific W-2 form. If you haven't set up electronic delivery, your form should be mailed out to your address on file by January 31st. If you encounter any difficulties, consult with your store's HR representative for further assistance.
Asked Mar 1, 2024 11:35 PM

Help me with my Kohl's customer service issue

Account Management

Where Can I Find My Kohl's Account Number?

As a Kohl's shopper, you can open an account to get rewards such as cashback, points and discounts. Kohl's offers two main...

Is It Possible to Merge Two Kohl’s Accounts?

Merging your accounts at Kohl's can help you to simplify online shopping and get the most out of rewards. Update your account...

How Do I Unlock My Kohl's Account?

As a Kohl's customer, you need to be able to access your account to shop or manage your credit card account. Kohl's maintains...

How Do I Transfer a Kohl's Gift Card to Another Account?

Transferring a Kohl's gift card to another account is a great way to give the gift of Kohls to someone else. Make sure you have...

Delivery Issues

What Should I Do When Kohl's Delivery by Usps Is Missing?

Ordering needed items online is a recent trend that is here to stay. More often than not, orders are delivered without much...

How to Report an Issue with Kohl's Delivery?

When you order from Kohl's, you want your purchase to arrive on time and undamaged; however, problems can occur. When the...

How Do I Complain to Kohl's About a Late Delivery?

You can check the status of your order or set up notifications. For late deliveries, go to Kohl's Contact page and click on the...

General Information

If I Don't Claim a Kohl's Gift Card, What Happens?

Retailers such as Kohl's offer deep discounts and rewards for dedicated shoppers who use Kohl's Cash or gift cards to make a...

How Do I Get My W2 Form Online at Kohl's?

Kohl's has satellite stores across the United States, which implies it has a substantial workforce. This reinforces the...

What are Kohl's store hours during holidays?

Kohl's holiday hours differ based on the specific holiday and location, with common adjustments for Thanksgiving, Christmas,...

What is Kohl's policy for pricing mistakes?

Kohl's maintains a policy for pricing errors to uphold trust, typically correcting prices when mistakes occur. However, they...

Returns and Exchanges

How Do I Return an Item from Kohl's?

This article talks about getting a refund for something that you purchased from Kohl's. Kohl's return and refund policy is...

Does Kohl's Pay for Shipping on Returns or Exchanges?

Kohl's does pay for shipping to return unwanted items. If you bought something from Kohl's online store, you can return it by...

How Do I Get a Refund from Kohl's?

This article discusses getting a refund for an item that you purchased from Kohl's. Kohl's return and refund policy is...

How Do I Exchange an Item from Kohl's?

To exchange products purchased at an online Kohl's store, you can either return them by mail and then buy the one you prefer or...

How Do I Track My Kohl's Return?

You can easily track your Kohl's return right from the Kohl's online store. Remember that returns can take a while to process...

How Do I Check That Status of My Kohl's Refund?

If you would like to find out if your refund has been issued yet, you can check the status of your return by logging into your...

How Do I Find Black Friday Deals for Kohl's?

Kohl's Black Friday deals give you the chance to enjoy amazing discounts on various items. During the event, you can enjoy free...

How Do I Make an Order for the Kohl's Black Friday Event?

Making your order for the Kohl's Black Friday event is easy. You can place your order online or in-store. You can track your...

How Do I Find Cyber Monday Deals for Kohl's?

Finding Cyber Monday deals for Kohl's is simple. Their website contains plenty of items placed in different categories. Cyber...

How Do I Make an Order for the Kohl's Cyber Monday Event?

Kohl's Cyber Monday event is one of the best times to shop. You can enjoy amazing discounts for your purchases. After placing...

How Do I Return an Item to Kohl's from Their Cyber Monday Sale?

This article discusses the proper way to return an item purchased at Kohl's Cyber Monday sale. Instructions are given for...

How Do I Return an Item to Kohl's from Their Black Friday Sale?

The GetHuman team commits to customer satisfaction. That is why we offer easy-to-follow guides that assist with solving various...

What is Kohl's return policy for items purchased with a gift card?

Kohl's return policy allows returns on items bought with gift cards within 180 days. Customers need to present the original...

Can I return or exchange an item without the original receipt?

Kohl's allows customers to return or exchange items without an original receipt by providing alternative proof of purchase,...

Feedback and Support

How Do I Give Feedback About My In-Store Experience to Kohls?

Kohls encourages its customers to give both positive and negative feedback about their experiences. Use these helpful tips to...

What should I do if I receive a defective item from Kohl's?

If a customer receives a defective item from Kohl's, they should assess the defect, review Kohl's return policy, and follow the...

Promotions and Discounts

Can I use multiple promo codes on one order at Kohl's?

Kohl's generally permits the use of only one promotional code per online order, but customers can combine this with other...

Does Kohl's offer price adjustments if an item goes on sale after I purchase it?

Kohl's allows price adjustments if an item is reduced within around two weeks of purchase. Customers must show their receipt...

How can I use Kohl's cash?

Kohl's Cash can be used to save on future purchases at Kohl's after it is earned during promotional periods. To redeem it,...

Employment

How do I apply for a job at Kohl's?

To apply for a job at Kohl's, one should visit their official website's careers section, where various job listings can be...

What are the benefits of the Kohl's loyalty program?

Kohl's loyalty program, Kohl's Rewards, provides numerous advantages such as earning five percent in rewards on eligible...
We look to the Kohl's issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kohl's issues reported to GetHuman
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