King.comFAQ client

If you're seeing a reset to level 1, your game progress might not be saved properly. Check if you are logged into your account, as progress is often saved there. Try logging out and then logging back in. If you’ve connected through Facebook or another platform, ensure that connection is still active. Also, check if data backup or cloud saving settings are enabled. If progress is still lost, there may not be a way to recover it. There's a link to the most up-to-date contact information right here on this page that can assist with specific account issues.

To cancel or stop being charged for Candy Crush, you need to cancel any active subscriptions associated with your account. How you do this depends on your platform. For iOS: Go to your device settings, tap your name, go to Subscriptions, find the Candy Crush subscription and choose Cancel Subscription. For Android: Open Google Play Store, tap Menu (three lines), Subscriptions, find the Candy Crush subscription and cancel it. Remember, cancelling a subscription will not refund past charges. Please note, instructions can vary based on device and software version.