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Journeys.com Customer FAQ

Top Answers & How-to Guides

What is Journeys.com's Phone Number?

The question we are asked most often is about how to talk to Journeys.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account information?

To update your account information, simply log in to your account on our website using your username and password. Once logged in,...

Do you have a loyalty program?

Yes, we have a loyalty program called Journeys Rewards. As a member, you can enjoy various benefits and exclusive discounts. Earn points...
Ask any question you have about Journeys.com customer service, get an answer now.
Contact Journeys.com customer service

Order Tracking

How do I track my order?

To track your order, simply go to the "Track Order" section on our website and enter your order number and email address. You will...
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Account Information

How do I update my account information?

To update your account information, simply log in to your account on our website using your username and password. Once logged in,...
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Payment Methods

What are the accepted payment methods?

At Journeys.com, we offer a variety of payment methods to enhance your shopping experience. We accept all major credit cards, including...
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Shipping Time

How long does shipping take?

Shipping times vary depending on the delivery location and the shipping method chosen. We offer several options to fit your needs....
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Returns and Exchanges

Can I return or exchange an item?

Yes, you can easily return or exchange an item purchased from Journeys.com. We understand that sometimes products might not be a perfect...
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Return Policy

What is your return policy?

Our return policy at Journeys.com is designed to make the process hassle-free for our customers. If you are not satisfied with your...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping for select countries. At Journeys.com, we understand that fashion knows no boundaries, and we...
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Discounts and Promotions

Are there any discounts or promotions available?

Yes, Journeys.com offers various discounts and promotions to provide customers with enhanced value for their purchases. We regularly...
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Sizing Chart

What is your sizing chart?

Our sizing chart at Journeys.com provides detailed information to help you find the perfect fit. We understand that sizing can vary...
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Order Cancellation

Can I cancel my order?

Yes, you can cancel your order as long as it has not been processed for shipping. To cancel your order, please contact our customer...
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Loyalty Program

Do you have a loyalty program?

Yes, we have a loyalty program called Journeys Rewards. As a member, you can enjoy various benefits and exclusive discounts. Earn points...
Read more

Help me with my Journeys.com customer service issue

Ask any question you have about Journeys.com customer service. We will do our best to get you answers right away.
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