How Do I Get a Refund from Hertz?

Introduction

There are multiple reasons you might need to request a refund from Hertz, such as that you’re no longer taking the trip you planned. Regardless of the reason, it’s important to initiate the process as soon as possible. Several steps can help you get started.

What You'll Need

Confirmation number or rental record number

Payment method used for the transaction

Go to the Hertz Website

Visit the Hertz website.

Locate the Menu

Find the menu in the upper left corner of the Hertz website. It's represented by three black horizontal lines.

Open the Menu

Click on the three black horizontal lines to expand the menu.

Find the Relevant Line

Browse the menu until you locate the "Support" line.

Click on the Search Box

Click on the search box that says "ex. Lost keys, booking with points..."

Enter the Search Term

Type "refund" in the search box. Click the magnifying glass to its right to complete the search.

Locate a Relevant Search Result

Look for a search result that's relevant to your situation. For example, if you want a refund because you plan to cancel your reservation, find the "What is the Cancellation and No-Show Policy?" line.

Read the Page

Read the page that pertains to your situation. If you can't find one or need further assistance, please move on to the next step.

Contact Hertz Customer Service

If you need help getting a refund for your Hertz reservation, it's a good idea to contact their customer service team for assistance. Make sure to have all the relevant information ready, including your confirmation number or rental record number. It's also important to know what payment method you used for the transaction.

You'll likely also be asked why you're requesting the refund. Be clear while explaining your situation so you can give the representative all the details they need to know how to proceed.

Have any information and/or proof pertaining to the reason on hand, such as documentation of an accidental charge. This will allow you to quickly share the details with the representative and refer to them if needed during the conversation.

Please note that whether you're eligible for a refund depends on the specifics of your situation, such as the reason and how long it's been since the date of your reservation. Refunds arent guaranteed.

Conclusion

Avoid waiting to contact Hertz if you want to ask for a refund. Depending on the situation, you may only have a certain amount of time to make the request. Before contacting customer service, start by reviewing the terms of your rental and gather supporting evidence. Be clear and kind with the Hertz representative during the call. If you're eligible for a refund, securing one from the company could end up being a straightforward process.