How Do I Get a Refund from Duolingo?

Introduction

Duolingo is a popular language learning app known for its fun, gamified approach. Its free version gives access to most lessons but includes ads and has limits like fewer hearts and no offline use. For more features, Duolingo offers a paid version called Duolingo Super (formerly Duolingo Plus), which removes ads, allows unlimited hearts, offers offline access, and tracks progress. While useful for dedicated learners, some users later want to cancel due to accidental charges, dissatisfaction, or switching platforms. Fortunately, Duolingo offers refunds in specific cases. This guide will walk you through the simple, step-by-step process to request your refund.

Identify Where You Subscribed

Before you request a refund, find out how you subscribed. Some users sign up directly through the Duolingo website, while others subscribe using the Google Play Store on Android devices or the Apple App Store on iOS devices. Refund policies differ based on the platform, so this step is very crucial.

Log into Your Duolingo Account

Go to www.duolingo.com or open the Duolingo app and log in using the same email or account you used to purchase the subscription. Make sure you are logged into the correct profile to avoid any account related confusion during the refund process.

Check Your Subscription Details

If you are using the Duolingo website, log into your account and click on your profile picture in the top right corner. From the drop-down menu, select “Settings” and then click on “Duolingo Super.” You will see the details of your current subscription, including if it’s active and the renewal date.

Contact Duolingo Support

If you purchased Duolingo Super through the official website, visit the Duolingo Help Center at support.duolingo.com and scroll to the bottom of the page to click “Submit feedback.” On the form, select “Refund request” as the topic, then fill in your email, payment date, payment method, and the reason you’re requesting a refund. Once you've completed the form, click “Submit” and wait for a response via email. You can also contact their helpdesk.

Duolingo generally responds within a few business days. Refunds may be granted if the request is made shortly after the charge (usually within 48 hours).

Cancel Subscription – Playstore

If you subscribed to Duolingo through the Google Play Store, visit play.google.com/store/account, go to “Order History,” locate the Duolingo charge, and click “Report a problem.” Select “I would like to request a refund,” explain your reason clearly, and submit the request. Google usually responds within 48 hours.

Apple App Store

Go to reportaproblem.apple.com and sign in with your Apple ID. Find the Duolingo charge, click “Report a Problem,” select “Request a Refund,” and follow the prompts. Apple’s refund approval is case-dependent, so be clear in your explanation.

Conclusion

Getting a refund from Duolingo is possible, but the method you use depends entirely on where you subscribed. First, confirm how you made the payment. If it was through Duolingo’s website, head over to the support center and submit a request. If it was via Google or Apple, go through their refund portals and submit your request. In all cases, it’s important to act quickly because they have a short refund window, typically within 48 hours of the charge.

Always be clear in your request, and remember to cancel your subscription as part of the process to avoid future charges.