Duolingo Customer FAQ

It sounds like you may be experiencing the "strength" feature in Duolingo, which prompts users to review skills that may need reinforcement. To progress, focus on completing lessons that are marked as weak. You can also try practicing with different lesson types or exploring the "Practice" feature to strengthen your skills. Make sure your lessons are set to "Crown Level" for more advanced practice.

We appreciate your feedback regarding the Mandarin Chinese section. If you encounter issues with translations or exercises, it's possible that the system may have specific expected answers. If '洗澡' is not accepted, please check for any additional context or required words in the exercise. We encourage you to keep trying different valid responses or report the issue for further investigation. Your input helps improve the learning experience for everyone. Thank you for your patience!

If you're having trouble creating an account on Duolingo, ensure that you're using a stable internet connection and that your browser or app is up to date. Sometimes, account creation issues can stem from technical glitches or high volume on the servers. If the problem persists, it's best to check back later or try creating an account using a different device or browser.

There might be a delay in updating achievements on your feed due to technical issues or connectivity problems. It’s also possible that it’s simply a temporary glitch. You can check your account settings and ensure you’re connected to the internet. If the issue persists, restarting the app or your device may help.

If the app stops working during a lesson, try closing and reopening the app, or check for any updates in your app store. If the issue persists, clearing the app's cache or reinstalling it might help. Make sure your device's operating system is up to date as well.