DuolingoFAQ client

If your Duolingo account has been blocked due to test results not being certified, the best course of action is to follow the instructions provided in the notification you received regarding the block. Usually, accounts can be unblocked by verifying your identity or resolving any issues related to the test. Be sure to check for any available links to support or verification processes outlined in your account notifications.

Se non hai ricevuto l'upgrade a Duolingo Super e continui a vedere pubblicità, è possibile che ci siano stati problemi durante il processo di registrazione. Controlla se hai ricevuto una conferma dell'abbonamento. Se non è stato addebitato il costo, ma non hai accesso ai vantaggi, ti consigliamo di seguire le istruzioni sul tuo account per gestire gli abbonamenti o il processo di upgrade. Inoltre, puoi trovare un link con le informazioni di contatto aggiornate per segnalare il problema di questo servizio direttamente sulla pagina che stai visualizzando.

If you're not receiving the sign-in email, ensure your email provider is not blocking emails from Duolingo. Sometimes, temporary issues can occur with email servers. You might also want to try using a different device or browser to sign in, as this can sometimes help. If you continue to experience issues, there is a link to the most up-to-date contact information right here on this page that you are viewing, which can assist you further.

It sounds like there may be a delay in the cancellation of your super plan. Ensure that the cancellation has fully processed, which can sometimes take time. Once confirmed, try joining your wife's family plan again. If the issue persists, please refer to the most up-to-date contact information available on this page for further assistance.

If the Duolingo app is freezing, try the following steps: restart the app, ensure you have a stable internet connection, and check for updates in your device's app store. Clearing the app's cache or reinstalling the app can also help resolve performance issues. If problems persist, it may be related to your device's compatibility or storage space.