What is your return policy?

Dover Saddlery, Inc. has a customer-friendly return policy designed to ensure that customers are satisfied with their purchases. Generally, customers may return items within a specified period from the date of purchase, typically within thirty days. To qualify for a return, items should be in new, unused condition along with any original tags or packaging. For certain items, such as customized goods or special orders, different return guidelines may apply. Additionally, items that have been used or show signs of wear may not be eligible for return. It is important for customers to keep the receipt or proof of purchase, as this is often required for processing a return or exchange. For those looking to return items, Dover Saddlery typically provides guidelines on how to initiate this process, whether through their website or in-store locations. It is also common for shipping costs to be non-refundable, which is a standard practice among many retailers. Customers looking for the most current and detailed information regarding the return policy, including any updates or specific conditions, are encouraged to visit the official Dover Saddlery website. There, they can find more comprehensive guidance on returns, exchanges, and any other customer service inquiries. Taking the time to review this information will ensure a smooth and hassle-free return experience.