Can I modify or cancel my shipment after it has been sent?
Asked 6 months ago
Once a shipment has been sent with DHL Express, it is not possible to modify or cancel it. This is due to the fact that once the shipment is in transit, it enters a complex and time-sensitive process that ensures its prompt delivery. However, DHL does offer various services to accommodate changes and exceptions, such as redirecting the shipment to a different address or arranging for it to be held for collection at a nearby DHL Service Point. In case of urgent issues, customers are advised to contact DHL's customer service as soon as possible, providing all relevant details. It is crucial to double-check all shipment details before dispatch to avoid any inconveniences.
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