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Costumecity.com Customer FAQ

Top Answers & How-to Guides

What is Costumecity.com's Phone Number?

The question we are asked most often is about how to talk to Costumecity.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Costumecity.com, simply click on the "Sign Up" or "Create Account" link located on the homepage. You will be...

Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. At Costumecity.com, we understand that some customers may require costumes in bulk for...
Ask any question you have about Costumecity.com customer service, get an answer now.
Contact Costumecity.com customer service

Account

How do I create an account?

To create an account on Costumecity.com, simply click on the "Sign Up" or "Create Account" link located on the homepage. You will be...
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Ordering

How do I place an order?

To place an order on our website, simply browse through our selection of costumes and accessories and add items to your cart. Once...
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Tracking

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to monitor the status...
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Promotions

How do I redeem a coupon or promotional code?

To redeem a coupon or promotional code on Costumecity.com, simply enter the code in the designated field during the checkout process....
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Company Information

What is Costumecity.com?

Costumecity.com is an online marketplace offering a wide range of costumes for various occasions. As a leading provider in the industry,...
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Payment Methods

What payment methods do you accept?

We accept a variety of payment methods to provide you with a seamless shopping experience. At CostumeCity.com, you can conveniently...
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Shipping

Do you offer international shipping?

Yes, we offer international shipping to customers around the world. At Costumecity.com, we understand that our customers come from...
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Returns

What is your return policy?

Our return policy at Costumecity.com allows for easy and convenient returns. We understand that sometimes costumes may not fit perfectly...
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Cancellation

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but only within a specific timeframe. At Costumecity.com, we understand...
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Stock Availability

What if the item I want is out of stock?

If the item you desire is out of stock on Costumecity.com, fret not! We understand the disappointment, but we strive to ensure your...
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Product Accuracy

Are the costumes shown on the website exactly as pictured?

Yes, the costumes shown on our website are designed to closely resemble the pictures provided. However, please note that there may...
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Bulk Discounts

Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. At Costumecity.com, we understand that some customers may require costumes in bulk for...
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Help me with my Costumecity.com customer service issue

Ask any question you have about Costumecity.com customer service. We will do our best to get you answers right away.
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