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Canada Post Customer FAQ

Top Answers & How-to Guides

What is Canada Post's Phone Number?

The question we are asked most often is about how to talk to Canada Post customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Canada Post Customer Questions

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Delivery Issues

How do I let the Canada Post know about a delivery problem?

Canada Post advises clients to confirm delivery date and address before creating a service ticket for delayed items. Yellow...
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What happens if my package is damaged during shipping?

When a package is damaged during shipping with Canada Post, recipients should inspect it upon arrival, take photos of the...
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Payment and Pricing

What are the accepted methods of payment for Canada Post services?

Canada Post supports multiple payment methods including major credit cards like Visa and MasterCard, debit cards, and cash at...
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What are the size and weight restrictions for packages sent through Canada Post?

Canada Post enforces size and weight limits for packages to ensure effective handling. The maximum weight is 30 kilograms, with...
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Shipping Services

What services does Canada Post offer for international shipping?

Canada Post provides various international shipping options to meet diverse needs, including International Parcel, Xpresspost...
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What are the restrictions on shipping certain items through Canada Post?

Canada Post maintains specific restrictions on shipping certain items to ensure safety and compliance. Prohibited items include...
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What are the options available for mail forwarding with Canada Post?

Canada Post provides mail forwarding options, including Temporary Forwarding for a set period and Permanent Forwarding for...
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What are the options for sending large or oversized items with Canada Post?

Canada Post provides various services for shipping large or oversized items, such as Xpresspost, Priority, and Regular Parcel,...
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Can I send a package to a PO Box using Canada Post?

Canada Post permits the sending of packages to PO Boxes, but it is essential to include the correct PO Box number and postal...
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What is the process for sending a registered parcel?

To send a registered parcel with Canada Post, a sender must package the item securely, complete a shipping label, and select...
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Delivery Options

What is the estimated delivery time for a package sent through Canada Post?

Delivery times for Canada Post packages depend on service type, destination, and the season. Standard shipping typically takes...
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Can I request a signature upon delivery for my package?

Yes, Canada Post allows customers to request a signature upon delivery for added security. By selecting the "Signature...
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Can I schedule a pickup for my package through Canada Post?

Canada Post allows customers to schedule pickups for packages from their home or business, making it very convenient. To do...
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Insurance and Tracking

How can I insure my package when shipping with Canada Post?

To insure a package with Canada Post, customers can choose services like Xpresspost or Priority which offer built-in coverage,...
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Are there tracking options available for international shipments?

Canada Post provides tracking for international shipments through services like Xpresspost International and Priority...
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We look to the Canada Post issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Canada Post issues reported to GetHuman
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