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California Employment Development Department (EDD) Customer FAQ

Top Answers & How-to Guides

What is California Employment Development Department (EDD)'s Phone Number?

The question we are asked most often is about how to talk to California Employment Development Department (EDD) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about California Employment Development Department (EDD) customer service, get an answer now.

Recent California Employment Development Department (EDD) Customer Questions

File an extension for unemployment benefits

To file an extension for unemployment benefits in California, you will need to apply for Extended Benefits or Pandemic Emergency Unemployment Compensation (PEUC) if you qualify. Typically, you can initiate this process online through the EDD's website. Make sure to meet the eligibility requirements and provide any necessary documentation to support your extension request.
Asked Feb 6, 2025 1:30 AM

Trying to get my W-2 for2023. Have not received a W-2 from my former Employer and he is not responsive to my requests. What are my options to get Employer to respond?

If you haven't received your W-2 by the end of January, and your attempts to contact your former employer are unsuccessful, you can contact the California Employment Development Department (EDD). The EDD may be able to provide you with a wage transcript for your tax purposes. They can also guide you on the next steps to take. Alternatively, you can file IRS form 4852 (Substitute for W-2) where you estimate your wages and withholdings based on your final pay stub of the year. Nonetheless, it's important to know that the EDD may levy fines and penalties against employers who do not comply with the provision of W-2 forms to their employees.
Asked Apr 11, 2024 11:17 AM

I’m unable to reopen existing claim. I was laid off

We're sorry to hear about this. Issues with reopening an existing unemployment claim might occur due to a number of reasons such as system errors, closures due to returning to work, or an expired claim. The EDD will automatically reopen your claim if you are eligible. However, if you're having trouble, it would be best to directly communicate with the EDD as they will have the accurate and real-time status of your claim. They can guide you accordingly about the necessary steps needed to address your situation.
Asked Apr 8, 2024 8:40 PM

Update email and password on account

Unfortunately, we cannot provide a step-by-step guide on how to update your email and password on your EDD account here. However, typically, you would log into your account, navigate to account settings, and find the option to update your email or change your password. If you don't remember your password, there's typically a 'forgot password' option that will help you reset it via your email. Always remember to keep your login information secure to protect your personal information.
Asked Mar 27, 2024 9:55 PM

I need to know if I’m getting a payment

The availability and status of your payment from California Employment Development Department (EDD) can be checked online using the UI Online system. Log into your UI Online account and you will be able to view and manage claim information, including claim payments, remaining balance, and the status of your most recent payment. Keep in mind that the time it takes to process and disburse payments may vary. Make sure your account details are up-to-date and you have completed all necessary tasks such as certification for benefits, to avoid delays.
Asked Mar 25, 2024 6:27 PM

Help me with my California Employment Development Department (EDD) customer service issue

Application Process

How Do I Apply for Unemployment Benefits with the California Employment Development Department (Edd)?

Learn how to apply for unemployment benefits with the California Employment Development Department.

How Do I Claim Unemployment Benefits with the California Employment Development Department (Edd)?

This article explains how to claim unemployment benefits through the California Employment Development Department. If you have...

Claim Status and Management

How Do I Check the Status of My Unemployment Claim with the California Employment Development Department (Edd)?

Learn how to check the status of your unemployment claim with the California Employment Development Department.

How Do I Check My Unemployment Benefits with the California Employment Development Department (Edd)?

This article explains how you check your unemployment benefits online through the California Employment Development Department...

What should I do if my unemployment claim is denied?

If an unemployment claim is denied, individuals should review the determination notice for reasons, check eligibility to...

Can I appeal a decision made by the EDD?

Individuals can appeal EDD decisions regarding unemployment benefits by submitting a written appeal within a specified...

Payment Information

How long does it take to receive my first unemployment payment?

The time frame for receiving the initial unemployment payment from the California Employment Development Department generally...

What is the maximum amount of unemployment benefits I can receive?

In California, the weekly unemployment benefit ranges from one hundred dollars to one thousand thirty-four dollars, determined...

How long can I receive unemployment benefits for?

In California, individuals can generally receive up to 26 weeks of unemployment benefits, although extensions during high...

Work and Benefits

Can I work part-time and still receive unemployment benefits?

In California, individuals can receive unemployment benefits while working part-time, provided they meet specific criteria....

Can I apply for unemployment benefits if I am self-employed or an independent contractor?

Self-employed individuals and independent contractors can apply for unemployment benefits in California under certain...

Can I receive unemployment benefits if I am receiving severance pay?

Receiving severance pay can affect eligibility for unemployment benefits in California. It might delay benefits, depending on...

Eligibility and Resources

What resources are available to help me find a new job?

California Employment Development Department offers various resources for job seekers, including the CalJOBS online platform...

What are the eligibility requirements for Unemployment Benefits?

To qualify for Unemployment Benefits in California, individuals must be unemployed through no fault of their own, have...

How do I report income while receiving unemployment benefits?

When receiving unemployment benefits from the California Employment Development Department, it is crucial to accurately report...
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