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ADT Customer FAQ

Top Answers & How-to Guides

What is ADT's Phone Number?

The question we are asked most often is about how to talk to ADT customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My ADT Account?

In six easy-to-follow steps, ADT allows you to gain back access to your account if you get locked out. All you need to do is...

Can I transfer my ADT service to a new address?

Customers can transfer ADT service to a new address by relocating their existing equipment and reactivating it. Compatibility...
Ask any question you have about ADT customer service, get an answer now.
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Recent ADT Customer Questions

I have been unable to find my alert button on lanyard since I went to the hospital in February. What is the cost of a replacement?

The cost of a replacement pendant or wristband for your ADT system can vary based on the type of equipment you require. We recommend contacting ADT directly for an accurate price, as it's important to provide them with the exact model of your system or device. Make sure to explain your situation to the customer service representative so they can assist you accordingly with a replacement.
Asked Apr 1, 2024 9:11 PM

Help me with my ADT customer service issue

Installation and Setup

How Do I Add ADT to My House?

Home security is a big concern for many people, and for a good reason. No one wants to come home to find their house has been...
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Can I control my ADT system using a mobile app?

Yes, the ADT mobile app allows users to manage their security systems from their devices, offering features like arming or...
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Can I add additional sensors or devices to my ADT system?

It is indeed feasible to incorporate more sensors or devices into an existing ADT security system. ADT offers a selection of...
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What types of sensors and cameras are compatible with ADT?

ADT offers a variety of sensors including door and window sensors, motion detectors, glass break sensors, and environmental...
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Account Management

How Do I Recover My ADT Account?

In six easy-to-follow steps, ADT allows you to gain back access to your account if you get locked out. All you need to do is...
Read more

Can I transfer my ADT service to a new address?

Customers can transfer ADT service to a new address by relocating their existing equipment and reactivating it. Compatibility...
Read more

Are there any contract cancellation fees with ADT?

When canceling an ADT contract, early termination fees may apply if service is discontinued before the contract ends. The fee...
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System Features

Can I customize the settings of my ADT security system?

Yes, ADT security systems can be customized according to personal preferences, allowing users to modify alarm schedules, sensor...
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Can I monitor my ADT system remotely?

Customers can indeed monitor their ADT systems from afar using the mobile app or web portal, allowing for remote access and...
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Are there options for professional monitoring with ADT?

ADT offers multiple professional monitoring plans to match diverse customer needs, featuring 24/7 surveillance of alarms....
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Maintenance and Warranty

What is the warranty on ADT equipment?

ADT generally provides a warranty on its equipment that spans around three years from the installation date, covering defects...
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How do I schedule maintenance for my ADT system?

To schedule maintenance for an ADT system, customers should use the official ADT channels, mainly through their website. The...
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What should I do if my ADT alarm goes off accidentally?

In the event of an accidental ADT alarm, remain calm and assess whether it's a false alarm. Attempt to disarm the system via a...
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We look to the ADT issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ADT issues reported to GetHuman
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