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23andMe Customer FAQ

Top Answers & How-to Guides

What is 23andMe's Phone Number?

The question we are asked most often is about how to talk to 23andMe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I delete my 23andMe account and data?

Users can indeed delete their 23andMe accounts and associated data permanently. This action is irreversible and results in...
Ask any question you have about 23andMe customer service, get an answer now.

Recent 23andMe Customer Questions

How can I see the chromosome matches on 23andMe

It's easy to see your chromosome matches on 23andMe. First, you need to log in to your account and select "DNA Relatives" from the Ancestry dropdown menu. If you've chosen to participate in the DNA Relatives feature, you should find a list of people who share DNA with you. To view detailed chromosomal information, click on a relative's name. This opens the DNA Comparison tool, showing a visual comparison of where you share DNA. If you're viewing an Extended Family member or a Distant Relative, you'll see the number of segments and largest segment you share. Remember, the individual you're comparing against must also be participating in DNA Relatives for you to view this information.
Asked Mar 2, 2024 8:44 PM

Help me with my 23andMe customer service issue

Customer Support

How Do I Contact Support at 23andMe About a Fraudulent Charge?

23andMe is a company that allows you to access your health information and get genetic testing done. However, some people have...

How Do I Return My Kit and Get a Refund from 23andMe?

If you got a genetic testing kit from 23andMe and want to return it before you have used it, or if you've had multiple sample...

Can I delete my 23andMe account and data?

Users can indeed delete their 23andMe accounts and associated data permanently. This action is irreversible and results in...

How do I update my contact information with 23andMe?

To update contact information with 23andMe, log into your account on their site, go to the account settings, and edit your...

Sample and Results

Can I use my 23andMe kit for multiple family members?

23andMe kits are intended for single use only, so each family member must obtain their own kit for accurate genetic insights...

Can I access and download my raw DNA data from 23andMe?

Individuals can indeed access and download their raw DNA data from 23andMe via their account settings after receiving results....

How long does it take to receive my 23andMe results?

Results from 23andMe generally take about three to five weeks to process after submitting a sample, with a total expectation of...

What type of samples can I provide to 23andMe?

23andMe primarily uses saliva samples for their genetic tests, which are collected using a provided tube. Proper sample...

Ancestry and Reports

How accurate are the ancestry reports provided by 23andMe?

The ancestry reports from 23andMe are generally regarded as highly accurate, relying on complex algorithms and a diverse...

What do the different health reports provided by 23andMe include?

23andMe provides various health reports that analyze genetic predispositions, health risks, carrier status, wellness traits,...

Can I upgrade my 23andMe kit to include additional reports?

Individuals have the option to upgrade their 23andMe kit for additional reports, such as health or ancestry features, based on...

Does 23andMe provide support for understanding my health reports?

23andMe provides health reports that offer insights into genetic predispositions and wellness factors, but it does not give...

Data Privacy and Use

Are there any restrictions on who can use the 23andMe service?

Eligibility for the 23andMe service includes an age requirement of at least eighteen years to ensure legal consent for DNA...

Is my personal health information kept confidential by 23andMe?

Yes, 23andMe prioritizes the confidentiality of health information through strict security protocols. They outline how data is...

Can I share my 23andMe results with healthcare professionals?

Yes, individuals can share their 23andMe results with healthcare providers, which can enhance health discussions. However,...

What happens to my DNA sample after it is analyzed by 23andMe?

After analysis, 23andMe reviews DNA results for accuracy before sharing them online. Samples may be stored for quality control...
We look to the 23andMe issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
23andMe issues reported to GetHuman
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