How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ICBC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from ICBC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You have reached ICBC. We're here to help.
If you've already filed a claim with us, you can check the details of your claim or submit claim documents at any time online Visit I c b c dot com slash claims.
If you are the principal driver, a registered owner, or a lessee of a personal vehicle, you may be able to file your claim online at I c b c dot com or you can remain on the line to speak to a customer service representative.
Your call is important to us. To find an ICBC repair facility near you, visit I c b c dot com.
Please be advised that our survey company, Ipsos, may contact you after your call for feedback about your experience.
When you file a claim with us, personal information is collected under section twenty six of the freedom of information and protection of privacy act.
And section nine of the insurance corporation act for the purpose of managing your claim.
For more information, visit I c b c dot com.
This call may be recorded for quality assurance accuracy, and training purposes.
Please choose one of the following three options. To report a new claim, press one.
To repay a claim or for questions about your insurance premiums, press two."
Excerpt from a call with ICBC
Thursday, March 21, 2024 6:11 PM
The first phone menu
"You've reached ICBC. We're here to help.
If you've already filed a claim with us, you can check the details of your claim or submit claim documents at any time online Visit I c b c dot com slash claims.
If you are the principal driver, a registered owner, or a lessee of a personal vehicle, you may be able to file your claim online at I c b c dot com, or you can remain on the line to speak to a customer service representative.
Your call is important to us. To find an ICE repair facility near you, visit I c b c dot com.
Please be advised that our survey company, Ipsos, may contact you after your call for feedback about your experience.
When you file a claim with us, personal information is collected under section twenty six of the freedom of information and protection of privacy act and section nine of the insurance corporation act for the purpose of managing your claim.
For more information, visit I c b c dot com.
This call may be recorded for quality assurance, accuracy, and training purposes.
Please choose one of the following three options.
To report a new claim, press one.
To repay a claim, or for questions about your insurance premiums, press two.
To inquire about an existing claim, press three.
To repeat these options, press star."
Excerpt from a call with ICBC
Wednesday, February 21, 2024 1:17 PM
After you press 3
"For identification purposes, please provide one of the following, if available.
If you have your BC vehicle life
plate number, press one.
If you have your BC driver's license number available, press two.
If this information is not available, press zero."
Excerpt from a call with ICBC
Thursday, March 21, 2024 6:11 PM
What are the hours and when should I call?
ICBC operates the call center for this 800-910-4222 phone number Mon-Fri 8am-7pm, Sat 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 442 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ICBC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ICBC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ICBC is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 442 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call ICBC is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ICBC staffs the call center well on Thursday.
Why call this ICBC number?
Below is a sample of recent calls to ICBC, and their purpose. Are any of these similar to the reason you are trying to call?
Concerns about collision repair: "My son had to wait two months for his car to be seen at the repair shop and now has to pay extra for damages."
- From a call lasting 16m 6s , Mar 21, 2024 6:11 PM
Lost Canadian license: "I lost my Canadian license and need help reordering it as a student in the UK."
- From a call lasting 10m 47s , Feb 21, 2024 1:17 PM
Conclusion and closing notes
This is ICBC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ICBC agent. This phone number is ICBC's best phone number because 2,652 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-910-4222 include and other customer service issues. Rather than trying to call ICBC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, ICBC has 1 phone number. It's not always clear what is the best way to talk to ICBC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ICBC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ICBC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.